St. Louis Call Center Associate - SMS & Appointments

BizzyCar, Inc.; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) plan

Paid time off

Career growth opportunities

Training and development

Job summary

BizzyCar, Inc. is seeking a Call Center Representative to support our remote call center operations.

You will convert service inquiries into scheduled and executed appointments, while logging all customer, vehicle, and appointment details accurately across our platform and dealer systems. You will work with BPO agents to ensure consistent messaging and service quality, report to the Assistant Call Center Manager, and aim to exceed targets for response time, conversion rate, and customer

Qualifications

• Minimum 1 year of experience in a high-volume call center.
• Experience with SMS/text-based customer service or chat support.
• Proven ability to manage high message/call volume without sacrificing quality or accuracy.
• Excellent written communication skills, with a clear, concise, and professional texting style.
• Comfortable navigating and multitasking across multiple software systems simultaneously.
• Strong time-management skills and the ability to work independently within a remote, distributed team.

Responsibilities

• Respond quickly and professionally to inbound customer text messages regarding vehicle recalls and service needs.
• Convert service inquiries into scheduled appointments.
• Accurately log customer, vehicle, and appointment details across BizzyCar's platform and dealership systems.
• Follow up with unresponsive or incomplete leads to maximize scheduling conversion.
• Escalate complex or unresolved issues to the Assistant Call Center Manager or appropriate team member.
• Develop strong working knowledge of BizzyCar's platform, recall processes, and dealership partner requirements to confidently address customer questions.
• Partner with BPO call center agents to maintain consistent messaging, tone, and service quality across every customer touchpoint.
• Consistently meet or exceed key performance metrics, including response time, conversion rate, and customer satisfaction.

Skills

Call center experience

SMS / text chat support

Written communication

Multi-system navigation

Time management

Remote teamwork

Tools

CRM software

Scheduling software

Job description

BizzyCar, Inc. is seeking a Call Center Representative to support our remote call center operations.

You will convert service inquiries into scheduled and executed appointments, while logging all customer, vehicle, and appointment details accurately across our platform and dealer systems. You will work with BPO agents to ensure consistent messaging and service quality, report to the Assistant Call Center Manager, and aim to exceed targets for response time, conversion rate, and customer