Remote Call Center – Recall Appointment Specialist

bizzycar; St. Louis (MO); Hybrid; USD 40,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k)

Paid time off

Career growth

Training and development

Team culture

Job summary

BizzyCar, Inc. seeks a Call Center Representative to support our hybrid, remote-enabled team and partner with BPO providers. You will convert service inquiries into scheduled appointments and log details in BizzyCar's platform.

Excellent written communication, multitasking across multiple systems, and the ability to meet KPIs are essential as you help customers with recalls and service needs.

Qualifications

• Minimum 1 year of experience in a high-volume call center environment.
• Experience with SMS/text-based customer service or chat support platforms.
• Proven ability to manage high message/call volume without sacrificing quality.
• Excellent written communication skills, with a clear, concise, and professional texting style.
• Comfortable navigating and multitasking across multiple software systems simultaneously.
• Strong time-management skills and the ability to work independently within a remote, distributed team.

Responsibilities

• Respond quickly and professionally to inbound customer text messages regarding vehicle recalls and service needs.
• Convert service inquiries into scheduled appointments
• Accurately log customer, vehicle, and appointment details across BizzyCar's platform and dealership systems
• Follow up with unresponsive or incomplete leads to maximize scheduling conversion
• Escalate complex or unresolved issues to the Assistant Call Center Manager or appropriate team member
• Develop strong working knowledge of BizzyCar's platform, recall processes, and dealership partner requirements to confidently address customer questions
• Partner with BPO call center agents to maintain consistent messaging, tone, and service quality across every customer touchpoint
• Consistently meet or exceed key performance metrics, including response time, conversion rate, and customer satisfaction

Skills

Call center experience

SMS/text chat support

Written communication

Multitasking across software

Time management

Remote collaboration

Tools

CRM software

Scheduling software

Job description

BizzyCar, Inc. seeks a Call Center Representative to support our hybrid, remote-enabled team and partner with BPO providers. You will convert service inquiries into scheduled appointments and log details in BizzyCar's platform.

Excellent written communication, multitasking across multiple systems, and the ability to meet KPIs are essential as you help customers with recalls and service needs.