SSR Account Manager - Remote

INDI Staffing Services; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Fully Remote

Competitive Compensation

Home Office Setup

Flexible Hours

Healthcare

Financial Planning

Paid Leave

Dynamic Work Culture

Career Growth

Support

Elite Collaboration

Professional Development

Job summary

A global staffing agency is looking for an SSR Account Manager to act as the primary contact for a portfolio of small and mid-sized clients. This remote position involves maintaining client satisfaction, managing relationships, and addressing potential risks in interactions. The ideal candidate will have over 2 years of experience in customer success or similar roles, with a strong focus on account management. The role offers competitive compensation and a flexible work schedule.

Qualifications

• 2+ years of experience in Customer Success, Account Coordination, or similar roles.
• Experience managing high-volume accounts is essential.
• Willingness to travel 20% of the time.
• Account management: experience with high‑volume accounts.
• Travel: willing to travel about 20% of the time.

Responsibilities

• Manage day-to-day client interactions.
• Track client satisfaction and address risks.
• Maintain internal records and support coordination efforts.
• Support internal coordination with Delivery and other teams.
• Contribute to client retention and referral initiatives.

Skills

Client relationship management

Risk management

Proactive communication

Familiarity with Software Development roles

Job description

At INDI, we’re passionate about empowering individuals and businesses worldwide. Our cutting‑edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.

Overview of the Role

The SSR Account Manager will serve as the primary point of contact for a portfolio of 40‑45 small and mid‑sized clients, focusing on maintaining client satisfaction, managing proactive relationships, and identifying potential risks to ensure smooth client interactions.

Key Responsibilities

• Owning day‑to‑day client interactions and conducting systematic check‑ins at 30/60/90 day intervals.
• Monitoring client satisfaction and escalating risks to senior leadership.
• Tracking key updates and maintaining comprehensive internal records.
• Supporting internal coordination with Delivery and other teams.
• Contributing to client retention and referral initiatives.

Requirements

• Experience: 2+ years in Customer Success, Account Coordination, or similar roles.
• Industry: Preferably in software outsourcing or recruiting services.
• Domain Knowledge: Familiarity with Software Development roles.
• Account Management: Experience managing high‑volume accounts.
• Travel: Availability to travel 20% of the time.

Benefits

• Fully Remote: Work from anywhere in the world.
• Competitive Compensation: Excellent package including base salary and commissions well above market average.
• Home Office Setup: Complete hardware provision for your workspace.
• Flexible Hours: Design your own work schedule for optimal work‑life balance.
• Healthcare: Comprehensive coverage including Vision and Dental.
• Financial Planning: 401(k) Plan and Life Insurance.
• Paid Leave: PTO, parental leave, and special leaves.
• Dynamic Work Culture: Innovative and multicultural environment.
• Career Growth: Opportunity to develop at the speed of your learning curve.
• Support: Strong sales operations and coordination teams.
• Elite Collaboration: Work with top‑tier professionals.
• Professional Development: Resources to help you thrive.

If you are interested in being part of a team composed of the best professionals and working 100% goal‑oriented in an innovative environment, do not hesitate to apply!