Head of SMB - Remote

INDI Staffing Services; United States; Remote; USD 140,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Home Office Setup

Healthcare coverage

Life Insurance

401K Plan

Flexible Hours

Paid Leave

Dynamic Work Culture

Career Growth

Professional Development

Job summary

A leading staffing firm is seeking a Head of SMB Accounts to manage a strategic portfolio of 100-140 accounts. This mid-senior level position involves leading a team of Account Managers, ensuring client retention, and developing engagement strategies. Successful candidates will have over 7 years of experience in account management and the tech sector, with the ability to work fully remotely. Competitive compensation and flexible working hours are offered, along with comprehensive benefits including healthcare and retirement planning.

Qualifications

• 7+ years of experience in Account Management or Delivery.
• 7+ years in the tech/outsourcing sector.
• Experience managing a team.

Responsibilities

• Lead and manage a team of Account Managers.
• Ensure high retention and client satisfaction.
• Identify accounts with growth potential.
• Designing, improving, and institutionalizing playbooks and operating models for SMB account management.
• Building a deep understanding of client organizations, technology roadmaps, and long-term needs to position the company as a strategic partner.
• Acting as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.

Skills

Account Management

Leadership

Client Retention

Job description

Overview of the Role

The Head of SMB Accounts will lead the strategic management of a $35–40M revenue portfolio spanning approximately 100–140 accounts and 300 active team members.

This critical role focuses on driving client retention, identifying high-potential accounts, and developing scalable engagement strategies.

Key Responsibilities

• Leading and managing a team of Account Managers.
• Owning the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.
• Identifying accounts with growth potential and developing tailored engagement strategies to unlock expansion opportunities.
• Designing, improving, and institutionalizing playbooks and operating models for SMB account management.
• Building a deep understanding of client organizations, technology roadmaps, and long-term needs to position the company as a strategic partner.
• Acting as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.

Requirements

• Account Management: 7+ years of experience in Account Management or Delivery.
• Industry Experience: 7+ years in the tech/outsourcing sector.
• Leadership: Experience managing a team.
• Travel: Availability to travel up to 20% of the time.

What to Expect from Us

• Fully Remote: Work from anywhere in the world.
• Competitive Compensation: Excellent package including base salary and commissions well above market average.
• Home Office Setup: Complete hardware provision for your workspace.
• Healthcare: Comprehensive coverage including Vision and Dental.
• Life Insurance: Provided.
• Retirement Planning: 401K Plan.
• Flexible Hours: Design your own work schedule for optimal work‑life balance.
• Paid Leave: PTO, parental leave, and special leaves.
• Dynamic Work Culture: Innovative and multicultural environment.
• Sales Support: Strong sales operations, travel, and events coordination teams.
• Career Growth: Opportunity to grow at the speed of your learning curve.
• Elite Collaboration: Work with top‑tier professionals.
• Professional Development: Resources to support your continuous growth and success.

Job Attributes

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

If you are interested in being part of a team composed of the best professionals and working 100% goal‑oriented in an innovative environment, do not hesitate to apply!