SSD Client Experience & Scheduling Specialist

Wettermark Keith Personal Injury Lawyers; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Wettermark Keith Personal Injury Lawyers in Birmingham, AL seeks a Disability Client Coordinator to bridge Intake and the SSD legal team. You will verify client information, coordinate attorney assignments, and schedule initial consultations, ensuring a smooth handoff from intake to representation.

This role emphasizes client communication, scheduling accuracy, and empathy, with a focus on maintaining a high level of service and efficient calendar management for a growing national firm.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong organizational and attention-to-detail skills.
• Experience scheduling appointments and managing calendars preferred.
• Ability to handle sensitive and confidential client information.
• Proficiency with case management systems, CRM software, and Microsoft Office applications.
• Prior legal intake, disability law, customer service, or call center experience preferred.

Responsibilities

• Receive warm transfers from Intake Agents for new SSD clients.
• Review and verify all intake information for accuracy and completeness.
• Confirm client contact information and preferred communication methods.
• Educate prospective clients on the next steps in the representation process.
• Assign clients to the appropriate SSD attorney based on firm guidelines.
• Schedule initial attorney consultations and coordinate calendar availability.
• Ensure all required documentation, notes, and client information are properly entered into the case management system.
• Maintain communication with clients regarding scheduled appointments and next steps.
• Conduct follow-up outreach to secure scheduled consultations.
• Work closely with Intake Agents, attorneys, and support staff to facilitate a smooth client handoff.
• Monitor appointment attendance and assist with rescheduling when needed.
• Identify and escalation of client concerns or scheduling conflicts.
• Maintain a high level of professionalism, empathy, and customer service during all client interactions.
• Assist with reporting and tracking consultation scheduling metrics and conversion opportunities.

Skills

Verbal communication

Written communication

Customer service

Organization

Attention to detail

Calendar management

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Wettermark Keith Personal Injury Lawyers in Birmingham, AL seeks a Disability Client Coordinator to bridge Intake and the SSD legal team. You will verify client information, coordinate attorney assignments, and schedule initial consultations, ensuring a smooth handoff from intake to representation.

This role emphasizes client communication, scheduling accuracy, and empathy, with a focus on maintaining a high level of service and efficient calendar management for a growing national firm.