Client Liaison, Personal Injury Pre-Litigation

Wettermark Keith Personal Injury Lawyers; Birmingham (AL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Paid time off

Job summary

Wettermark Keith Law Firm in Birmingham, AL is seeking a Client Liaison for its personal injury pre-litigation department. You will be the main contact for clients as their claims progress, gather updates, and help attorneys respond to client needs with empathy.

The role requires strong communication, ability to manage a busy caseload, and discretion with confidential information. On-site position in Birmingham, AL 35243 with benefits including 401(k) match, health insurance, and paid time off.

Qualifications

• Strong verbal and written communication skills for client interaction.
• Ability to manage multiple client conversations and follow-ups.
• Comfort discussing sensitive information with confidentiality.
• Prior law office or personal injury exposure preferred.

Responsibilities

• Serve as primary contact for assigned personal injury clients and explain next steps.
• Check in with clients about symptoms, treatments, and recovery; log updates.
• Discuss vehicle damage status and coordinate follow-up with attorneys.
• Assist attorneys with client communications, status updates, and document requests.
• Track questions, keep notes organized, and escalate issues to the attorney as needed.
• Maintain professionalism with frustrated clients and protect confidentiality.
• Escalate legal questions to an attorney and communicate decisions to clients.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Legal office experience

Case management software

Tools

Case management software

Job description

Client Liaison, Personal Injury Pre-Litigation

Birmingham, Alabama, United States

Wettermark Keith Law Firm is seeking a Client Liaison for its personal injury pre-litigation department. The liaison will be a consistent point of contact for clients as their injury and vehicle claims move forward, gather timely updates, and help attorneys and case staff respond to client needs. This role calls for a patient communicator who can manage a busy caseload and make clients feel heard and informed.

Responsibilities

• Serve as a primary contact for assigned personal injury clients, return calls and messages promptly, and explain the next steps in the pre-litigation process in clear, courteous language.
• Check in with clients about symptoms, treatment, appointments, referrals, missed visits, and changes in their recovery; record accurate updates in the case management system and alert the case team to material developments.
• Discuss the status of vehicle damage and total loss claims with clients, identify transportation or repair concerns, and coordinate follow-up with the appropriate attorney or team member.
• Assist attorneys and case staff with routine client communications, status updates, appointment coordination, and requests for information or documents.
• Track open client questions and needed follow-up, keep organized notes and tasks, and ensure that important issues reach the attorney or appropriate staff member promptly.
• Handle frustrated or anxious clients with professionalism and empathy while maintaining confidentiality and setting realistic expectations.
• Escalate questions requiring legal advice, settlement authority, coverage analysis, or claim strategy to an attorney; communicate decisions to clients as directed.

Qualifications

• Strong verbal and written communication, active listening, and customer service skills.
• Ability to manage multiple client conversations and follow-up tasks accurately in a fast-paced setting.
• Comfort discussing sensitive medical and financial circumstances while protecting confidential information.
• Prior experience in a law office, personal injury practice, medical office, or insurance setting preferred.
• Full-time
• On-site in Birmingham, AL 35243
• 401(k) with matching
• Health insurance
• Paid time off