SRE Engineering Manager – Lead 24x7 Reliability

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 110,000 - 204,000; Full time

Job summary

PNC Financial Services Group, Inc. seeks a Software Engineering Manager within Site Reliability Engineering to lead a distributed SRE team across multiple technology hubs.

The role emphasizes production reliability, automation, and proactive incident management to maintain high availability of mission‑critical platforms powering PNC’s digital experiences. The ideal candidate combines hands‑on problem solving with strong people leadership, overseeing monitoring, change management, and governance

Qualifications

• 5+ years of related experience and 3+ years of management experience.
• Strong experience in Site Reliability Engineering, Production Support, or DevOps.
• Proven ability to lead teams in high-availability, enterprise environments.
• Deep understanding of incident, problem, and change management frameworks.
• Hands‑on knowledge of monitoring tools, cloud/infrastructure platforms, and automation.
• Experience improving system reliability, observability, and operational maturity.
• Strong communication skills with the ability to lead during high‑pressure situations.
• Experience with OCP under infrastructure (Linux/Windows, OCP), MongoDB, Cassandra under databases (Oracle, SQL, MongoDB, Cassandra) and working knowledge of Elasticsearch, Redis, MQ and Kafka is a plus.

Responsibilities

• Lead SRE teams; set goals, coach, and drive ownership.
• Provide after‑hours operational leadership and on‑call support.
• Lead end‑to‑end incident management for major incidents.
• Guide production support across applications and databases.
• Drive RCA and permanent fixes to reduce recurring issues.
• Oversee change management and release execution.
• Advance monitoring, observability, and alerting capabilities.
• Champion resiliency, disaster recovery planning.
• Lead 24x7 global operations and automation initiatives.

Skills

Site Reliability Engineering

Production Support

DevOps

Incident Management

Automation

Leadership

Communication

Tools

Dynatrace

BigPanda

Logscale

Elasticsearch

Redis

Kafka

MongoDB

Cassandra

Oracle

SQL

Job description

PNC Financial Services Group, Inc. seeks a Software Engineering Manager within Site Reliability Engineering to lead a distributed SRE team across multiple technology hubs.

The role emphasizes production reliability, automation, and proactive incident management to maintain high availability of mission‑critical platforms powering PNC’s digital experiences. The ideal candidate combines hands‑on problem solving with strong people leadership, overseeing monitoring, change management, and governance