Sr. UX Researcher I

Elsevier; United States; A distancia; USD 95.000 - 159.000; Jornada completa

Descripción de la vacante

Elsevier is seeking a Senior UX Researcher I to lead a team in understanding user behaviors, needs, and motivations. You will guide UX research strategy for a product line and mentor junior researchers while collaborating with designers and product teams.

The role emphasizes customer focus, data-driven decision making, and strong communication of findings to stakeholders to shape design and strategy.

Formación

• Minimum Years of Experience: 6-8 years.
• Education to Qualify: Bachelor’s or Master’s degree in a design subject is preferred.

Responsabilidades

• Gathers, evaluates and understands customer use cases.
• Mentors junior researchers and shares research findings with stakeholders.
• Leads the UX Research strategy for a business or product line.
• Tests design with users and iterates based on data.

Conocimientos

UX Research

Mentoring

Data analysis

Qualtrics

Lookback

UserTesting.com

Remote/In-person research

Educación

Bachelor's or Master’s degree in a design subject

Herramientas

Qualtrics

Lookback

UserTesting.com

Descripción del empleo

Job Summary: A Senior UX Researcher I leads a team’s understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers.

Responsibilities:

Customer (or User) Focus

• Gathers, evaluates and has a solid understanding of customer use cases.
• Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process.
• Aligns/coaches the team to ensure customer needs are met.
• Shares research findings with the organisation.
• Understands competitors and regulatory environment.
• Segments markets and understands needs of those sub-segments in greater detail.

Creative Problem Solving

• Identifies if we are addressing the right problem with a thorough analysis of the brief.
• Presents research learnings to stakeholders to guide future projects.
• Collaboratively analyses the results of research to recommend solutions.
• Independently identifies different research solutions.
• Works with designers to iterate and test solution.
• Considers the problem from a number of angles.
• Practices and facilitates reflection as part of the research process.

Product Design

• Leads the User-centred research process, mentoring juniors where needed.
• Applies a number of UX Research techniques.
• Creates research documentation and analysis outputs.
• Works with UX Designer to define structure and layout of the product.
• Works with Visual Designer to define the visual identity of products.

Data Driven Analysis & Testing

• Regularly tests design work with users in partnership with UX Design team.
• Proactively uses data to establish key metrics for projects.
• Iterates research methods based on testing and data analysis.
• Summarises data from analytics packages, customer insight or other sources to understand context of research work.
• Uses data to inform testing future strategy.
• Identifies gaps where data is needed and works with business to fill them.

Technical Skills

• Uses relevant tools for research analysis.
• Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
• Has an excellent knowledge of the tech stack of the organisation.
• Mentors junior researchers in technical skills.
• Uses research software (Qualtics, Lookback, Usertesting.com) to expert level.
• Builds good working relationships with tech teams

Competencies:

Personal Capability

Practices Self-Development

• Takes ownership of own development and career
• Initiates regular conversations with manager, coach or mentor regarding self-development
• Understands what is required by the business to be successful and maps development plan accordingly
• Learns from success and failures
• Looks to build challenges into current assignments
• Utilises formal and informal networks effectively

Solves Problems and Analyzes Issues

• Is able to ask effective questions and collect facts from multiple sources in order to solve problems
• Is able to effectively identify and analyze problems and propose solutions
• Effectively manages day-to-day issues and problems without intervention

Innovates

• Develops new ideas to improve process or product, and is able to prepare implementation plans
• Integrates and builds on new ideas from others
• Creates new opportunities by applying different perspectives and challenging the status quo
• Is recognised as an innovative thinker

Interpersonal Skills

Communicates Powerfully and Prolifically

• Provides clear instructions and direction to others
• Is able to both actively listen to and effectively question to understand another’s viewpoint
• Helps others understand situations by communicating business context

Collaboration and Teamwork

• Encourages co-operation between all members of the team
• Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
• Helps people to resolve conflict
• Identifies and removes barriers to team performance
• Identifies ways for further collaboration across teams

Builds Relationships

• Establishes rapport with others on the team and across teams
• Works effectively with others to get work done
• Treats all individuals with respect
• Handles difficult situations, minimising conflict

Experience (US Only) and Education

Suggested Minimum Years of Experience: 6-8 years

Critical Experiences (Required for entry into this role):N/A

Education to Qualify: Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required.

U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Formor please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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