Sr Training Specialist

Health Care Service Corp.; Chicago (IL); Hybrid; USD 63,000 - 114,000; Full time

Benefits offered by this job

Hybrid work schedule

Flex scheduling

Job summary

Health Care Service Corp. in Chicago seeks a Senior Training Specialist to facilitate learning solutions across classroom, virtual, and video conferencing platforms, applying adult learning principles and effective facilitation to drive learner engagement.

The role partners with business stakeholders to assess needs, recommend solutions, mentor new specialists, and deliver high-quality training while supporting speed to proficiency.

Qualifications

• Bachelor's degree or 6+ years in related fields with two or more of the following: coaching, project management, classroom facilitation, instructional design, SDO/IT/GPD/SAM experience.
• Basic knowledge of testing methodologies/measurements.
• Advanced knowledge of adult learning theories.
• Ability to work with multiple internal and external customers and subject matter experts.
• Experience with LMS or other related system/applications.

Responsibilities

• Deliver instructor-led classroom, WebEx and remote training; apply adult learning principles.
• Assess learning needs, consult with stakeholders, and recommend learning solutions.
• Mentor new Performance Specialists with coaching and facilitation guidance.
• Ensure transfer of knowledge to students and speed to proficiency.

Skills

Coaching

Project management

Classroom facilitation

Instructional design

Adult learning theory

Testing methodologies

Education

Bachelor's degree in Education or Training or related field

Tools

Learning Management System (LMS)

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for facilitating learning solutions, including instructor lead classroom, WebEx and remote training rooms via video conferencing and other technologies. Delivering training using adult learning principles, effective facilitation concepts and successful classroom management. Providing support with client needs analysis, consulting, and recommendations of learning solutions. Responsible for the successful transfer of knowledge to the student meeting speed to proficiency expectations. This position is responsible for delivering high-quality learning solutions through instructor-led classroom, virtual, and video-conference-based training environments. The role applies adult learning principles, facilitation techniques, and classroom management practices to drive learner engagement and knowledge transfer. The Senior Training Specialist partners with business stakeholders to assess learning needs, recommend solutions, and support employee performance and speed to proficiency. This position also serves as a mentor to new Performance Specialists by providing coaching, facilitation best practices, classroom management guidance, and ongoing developmental support.

Required Job Qualifications

• Bachelor Degree in Education, or Training, or related field, with 2 years of experience in training/education OR 6 years of experience in either insurance or health care or communications or training that includes experience in two or more of the following: Coaching Project management managing multiple projects Classroom facilitation Instructional design and development SDO,IT,GPD,SAM experience.
• Basic knowledge of testing methodologies/measurements.
• Advanced knowledge of adult learning theories.
• Ability to work with multiple internal and external customers, subject matter experts.
• Ability to lead projects.
• Experience with Learning Management System or other related system/application.
• Demonstrate knowledge of multiple modalities in facilitation.
• Proven ability to work with multiple internal and external customers, senior management, and subject matter experts.

Preferred Job Qualifications

• Experience in insurance, healthcare, employee onboarding, learning and development, or enterprise learning environment.
• Experience facilitating both instructor-led and virtual training programs.
• Experience consulting with business partners to identify performance improvement opportunities.
• Team lead experience.
• Experience supporting curriculum implementation, learner performance, and onboarding programs.
• Advanced facilitation certifications or training credentials Knowledge of adult learning, instructional design awareness, and performance consulting practices.

This is a Flex (Hybrid) role: 3 days in office; 2 days remote. Sponsorship is not available. #LI-LO1 #LI-Hybrid

Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range $63,300.00 - $114,300.00 Exact compensation may vary based on skills, experience, and location.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.