IT Business Consultant

Health Care Service Corp.; Brooklyn Heights (TN); Hybrid; USD 70,000 - 126,000; Full time

Job summary

Health Care Service Corporation (HCSC) is seeking an IT Business Consultant responsible for validating requirements, designing test scenarios, and coordinating end-to-end testing to ensure CMS compliance and high-quality Medicare solutions. This role partners with business stakeholders, product, operations, and technology teams to deliver thoroughly tested enhancements.

The ideal candidate has strong analytical skills, experience in testing, QA/UAT, and familiarity with healthcare data, claims

Qualifications

• Bachelor degree and 3 years' experience OR 7 years' experience in business analysis, process improvement, strategic planning, research, project management, product administration, product operations or relevant health care industry experience.
• Experience in business testing, quality assurance, User Acceptance Testing (UAT), and business process validation.
• Experience supporting healthcare-related lines of business, preferably within Medicare, Medicare Advantage, Medicaid, or Health Insurance environments.
• Knowledge of strategic planning techniques and industry trends
• Excellent verbal and written communication and organization skills, including the ability to clearly communicate testing results, defects, and business impacts to a variety of stakeholders.
• Experience with changing assignments and priorities
• Experience interacting with personnel of multiple departments and at various levels in the organization
• Project management skills, including strong organization, prioritization and problem solving skills; strong oral, verbal and interpersonal communication skills; ability to accept direction and feedback
• Strong analytical and problem-solving skills with the ability to identify risks, evaluate impacts and recommend solutions

Responsibilities

• Validate business requirements and design comprehensive test scenarios.
• Execute end-to-end testing activities and ensure solutions meet CMS requirements.
• Serve as liaison between business and technology teams to deliver thoroughly tested enhancements.
• Collaborate with stakeholders across business, operations, product, and engineering to ensure quality outcomes.

Skills

Business analysis

Quality assurance

UAT testing

Agile & Scrum

Stakeholder communication

SQL basics

Education

Bachelor degree

Tools

Jira

Confluence

qTest

TriZetto Facets/EAM

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary The IT Business Consultant is responsible for ensuring the quality, accuracy, and regulatory compliance of business and technology solutions that support Medicare operations. This role partners closely with business stakeholders, product teams, operations, and technology organizations to validate business requirements, design comprehensive test scenarios, execute end-to-end testing activities, and ensure solutions meet organizational and CMS requirements. The candidate will serve as a key liaison between business and technology teams, ensuring that system enhancements and strategic initiatives are thoroughly tested and delivered with the highest level of quality. Success in this role requires strong analytical skills, attention to detail, the ability to navigate complex healthcare environments, and a commitment to delivering exceptional outcomes for members, providers, and business partners.

Required Job Qualifications:

• Bachelor Degree and 3 years' experience OR 7 years' experience in business analysis, process improvement, strategic planning, research, project management, product administration, product operations or relevant health care industry experience
• Experience in business testing, quality assurance, User Acceptance Testing (UAT), and business process validation.
• Experience supporting healthcare-related lines of business, preferably within Medicare, Medicare Advantage, Medicaid, or Health Insurance environments.
• Knowledge of strategic planning techniques and industry trends
• Excellent verbal and written communication and organization skills, including the ability to clearly communicate testing results, defects, and business impacts to a variety of stakeholders.
• Experience with changing assignments and priorities
• Experience interacting with personnel of multiple departments and at various levels in the organization
• Project management skills, including strong organization, prioritization and problem solving skills; strong oral, verbal and interpersonal communication skills; ability to accept direction and feedback
• Strong analytical and problem-solving skills with the ability to identify risks, evaluate impacts and recommend solutions

Preferred Required Job Qualifications:

• Demonstrated experience developing test strategies, test scenarios, test cases, and executing end-to-end business process testing across functional areas such as Provider, Claims, Membership, Enrollment, Benefits, Fulfillment, and Digital platforms.
• Experience validating end-to-end business processes and system capabilities across healthcare operational workflows.
• Proven ability to collaborate effectively with cross-functional teams, including business stakeholders, delivery teams, product owners, technology partners, and external vendors.
• Experience working in Agile and Scrum delivery environments, including participation in sprint planning, backlog refinement, testing, and release activities.
• Highly self-motivated and adaptable, with the ability to manage competing priorities and deliver results in a fast-paced environment.
• Exceptional attention to detail and commitment to delivering high-quality outcomes.
• Experience in business testing, quality assurance, quality engineering, and user acceptance testing (UAT).
• Experience within the healthcare industry, preferably supporting Medicare, Medicare Advantage, Medicaid, or commercial health insurance products.
• Demonstrated knowledge of complex, high-volume healthcare claims processing environments, including claims adjudication, enrollment, provider, and member functions.
• Strong understanding of healthcare business processes and the ability to validate end-to-end operational and system workflows.
• Working knowledge of data modeling, database concepts, and SQL for data validation, analysis, and troubleshooting.
• Experience with TriZetto healthcare core administration platforms such as Facets, EAM, etc.
• Proficiency with Agile delivery and testing tools, including Jira, Confluence, and qTest.
• Experience supporting large-scale healthcare transformation, regulatory, and compliance-driven initiatives.
• Ability to analyze complex business requirements, identify risks, and recommend effective testing strategies.
• Strong stakeholder management, collaboration, and communication skills with the ability to work effectively across business, operations, and technology teams.

Sponsorship is not available including if you are currently on OPT.

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.

Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range $69,800.00 - $125,900.00 Exact compensation may vary based on skills, experience, and location.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.