Sr. Technical Trainer

Solve Industrial Motion Group; Charlotte (NC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health coverage

401(k) plan with company match

Paid paternal leave

Paid time off

Job summary

Solve Industrial Motion Group is seeking a Sr. Technical Trainer to design, develop and deliver high-impact training for internal associates and external customers. The role focuses on building scalable learning, knowledge management, and continuous improvement across the organization.

Travel up to 25% will be required. The ideal candidate brings deep instructional design experience, strong mechanical aptitude, and the ability to collaborate across engineering, product management, sales, and

Qualifications

• Bachelor’s Degree in Engineering or related field.
• 5+ years of technical training or instructional design experience.
• Strong mechanical aptitude with industrial products and solutions.
• Proficient with instructional design methodologies and adult learning principles.
• Experience with LMS, Knowledge Management platforms and digital learning tools.
• Experience with ERP (Epicor P21) and CRM systems (Salesforce, HubSpot, Spiro).
• Up to 25% travel.

Responsibilities

• Design, develop, and deliver technical training programs for associates, distributors and customers using ILT, virtual and digital learning methods.
• Lead LMS implementation, administration and reporting, including curriculum management and learner tracking.
• Develop and manage a centralized knowledge management system for product, process, system and operational knowledge.
• Conduct training needs assessments and create role-based learning paths.
• Establish training effectiveness through metrics, assessments and feedback for continuous improvement.
• Support change initiatives with training, communications, and adoption plans for new processes and systems.
• Evaluate and implement AI-enabled learning technologies to improve quality, speed, and learner engagement.

Skills

Mechanical aptitude

Instructional design

Adult learning principles

Communication

Education

Bachelor’s Degree in Engineering/Industrial Technology/Education

Tools

LMS platforms

Knowledge Management platforms

Articulate/Captivate/Camtasia

Epicor P21 ERP

Salesforce/HubSpot/Spire CRM

Job description

Solve Industrial Motion Group strives to be the trusted source for engineered bearings and power transmission solutions. Supported by a diverse range of products within Solve’s brand portfolio and our unmatched technical expertise, we have over 100,000 ready-to-ship components. At Solve we innovate with ambition, offering custom solutions in a wide range of applications. We obsess over our customers, leveraging our nationwide network for industry leading product availability, and best-in-class customer service. Our engaged team leads with integrity, and unites with purpose, driving toward innovation and continuous improvement every day.

POSITION DESCRIPTION

Reporting to the Sr. Director, Customer Solutions the Sr. Technical Trainer is responsible for designing, developing and delivering high-impact training programs that strengthen the technical knowledge and capabilities of internal associates and external customers. The Sr. Technical Trainer will play a key role in building a scalable learning and knowledge management capability across SOLVE. The ideal candidate brings deep instructional design experience, strong mechanical aptitude, and the ability to collaborate across engineering, product management, sales, and marketing teams. The Sr. Technical Trainer will lean into their strong communication skills, translating technical information and training content while making it palatable to a diverse audience. The ideal candidate will work collaboratively to document best practices, SOPs, process maps, and knowledge articles, while subsequently standardizing business processes and translating them into scalable learning solutions. Operating with a continuous improvement and “ever-curious” mindset, the Sr. Technical Trainer will stay on top of evolving training and industry trends to ensure Solve and its customers are fully equipped with all applicable product and platform/software trainings to continue to drive growth and innovation as a leader in our industry.

Responsibilities

• Design, develop, and deliver engaging technical training programs, workshops, and learning experiences that strengthen technical expertise, consultative selling capabilities and customer solution development for associates, distributors and customers using instructor-led, virtual, and digital learning methods
• Lead the implementation, administration and continuous improvement of the Learning Management System (LMS), including curriculum management, learner tracking and reporting
• Develop and manage a centralized knowledge management system that provides easy access to product, process, system and operational knowledge
• Conduct training needs assessments and develop role-based learning paths that build technical proficiency and support business priorities
• Establish and monitor training effectiveness through defined success metrics, knowledge assessments, learner feedback and performance reporting to drive continuous improvement
• Support organizational change initiatives by developing training, communication, and adoption plans for new processes, systems, technologies and strategic initiatives
• Evaluate and implement AI-enabled learning technologies and content development tools to improve training quality, speed, consistency and learner engagement

Qualifications

• Bachelor’s Degree (preferably in Engineering, Industrial Technology, Education or a related field)
• 5+ years of experience in technical training, instructional design or technical education for both internal and external stakeholders
• Strong mechanical aptitude with the ability to understand and communicate industrial products, applications and customer solutions
• Proficient with instructional design methodologies and adult learning principles
• Experience with LMS platforms, Knowledge Management platforms and digital learning tools
• Experience creating SOPs, process maps, workflow documentation and knowledge articles
• Experience with ERP Systems (Epicor P21 preferred)
• Experience with CRM (Salesforce, HubSpot, Spiro or similar)
• Proficiency with Microsoft Office Suite
• Up to 25% travel

Preferred Qualifications

• Experience having trained on product within the bearings, power transmission or drive train space
• Certifications in training or instructional design (ATD, CPTD, APTD, etc)
• Experience with AI-assisted content development tools
• Project management experience
• Experience with eLearning authoring tools such as Articulate, Captivate, or Camtasia

Our Employee Value Proposition

• Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid paternal leave and paid time off
• Work in a collaborative environment with passionate and innovative teammates

Solve is proud to be an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state, and local laws.