Technical Success Engineer

endorlabs; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

endorlabs seeks a Technical Success Engineer to help customers implement and operate software security capabilities within complex development and DevOps environments. This hands-on, customer-facing role involves building tailored technical solutions, troubleshooting across pre- and post-sales work, and translating field experience into product improvements.

You will design and roll out scanning approaches, serve as a technical contact for customers, adapt security solutions to environments, and

Qualifications

• 6+ years of experience in software engineering, application security, DevOps, or a mix of these areas.
• Experience building custom technical solutions and working directly with customers on project-based engagements.
• Ability to create secure, scalable solutions and guide customers toward successful implementation.
• Strong troubleshooting and problem-solving skills across modern software and development environments.
• Clear English communication skills, including the ability to explain complex technical topics to varied audiences.
• Proactive, strategic approach to identifying customer needs and aligning technical solutions with longer-term goals.

Responsibilities

• Design and roll out code and dependency scanning approaches, including integrations involving Maven and Gradle.
• Serve as a technical contact for customers, resolving implementation questions and complex issues from evaluation through ongoing use.
• Adapt security solutions to customer environments and develop custom solutions when standard approaches do not fit.
• Lead technical integration projects and provide guidance to customer teams and internal partners.
• Build trusted relationships with organizations ranging from startups to large enterprises.
• Share customer feedback and troubleshooting insights with engineering and promote practical secure development practices.

Skills

Software engineering

Application security

DevOps

Customer engagement

Troubleshooting

Clear communication

Job description

Role overview

The Technical Success Engineer helps customers implement and operate software security capabilities within complex development and DevOps environments. This is a hands-on, customer-facing engineering role: you’ll build tailored technical solutions, troubleshoot issues across pre- and post-sales work, and turn field experience into product improvements.

Responsibilities

• Design and roll out code and dependency scanning approaches, including integrations involving Maven and Gradle.
• Serve as a technical contact for customers, resolving implementation questions and complex issues from evaluation through ongoing use.
• Adapt security solutions to customer environments and develop custom solutions when standard approaches do not fit.
• Lead technical integration projects and provide guidance to customer teams and internal partners.
• Build trusted relationships with organizations ranging from startups to large enterprises.
• Share customer feedback and troubleshooting insights with engineering and promote practical secure development practices.

Requirements

• 6+ years of experience in software engineering, application security, DevOps, or a combination of these areas.
• Experience building custom technical solutions and working directly with customers on project-based engagements.
• Ability to create secure, scalable solutions and guide customers toward successful implementation.
• Strong troubleshooting and problem-solving skills across modern software and development environments.
• Clear English communication skills, including the ability to explain complex technical topics to varied audiences.
• Proactive, strategic approach to identifying customer needs and aligning technical solutions with longer-term goals.