Customer Engineer

Zeropath; United States; Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Equity

Global remote work

Job summary

Zeropath seeks a hands-on Security Engineer to be the primary technical contact for customer issues, investigating problems in customer environments and delivering fixes wherever possible. You’ll bring deeper product feedback to engineering, blending debugging with customer-facing support.

Responsibilities include reproducing and resolving bugs, joining proofs-of-concept calls, and creating playbooks as the function scales. Remote, enterprise-focused role with equity.

Qualifications

• Hands-on application security experience with SAST/DAST/SCA.
• Strong coding and debugging skills across multiple languages and stacks.
• Clear communication with security leaders and engineers in customer conversations.
• Reliable organization and responsiveness when managing a queue of active issues.

Responsibilities

• Reproduce, diagnose, and resolve customer-reported bugs, including shipping fixes against customer code when appropriate.
• Join active proof-of-concept calls and follow technical actions through to resolution.
• Escalate product issues that need broader engineering work and share customer feedback with the product team.
• Develop playbooks and tools to support the function as customer demand grows.
• Track issues and respond promptly so technical problems do not stall evaluations or renewals.

Skills

Security experience

Coding & debugging

Communication with security leaders

Organization & responsiveness

Tools

CI/CD pipelines

GitHub

GitLab

Job description

Role overview

Serve as the first technical contact for customer issues and help keep evaluations and renewals moving. You’ll investigate problems in customer environments, deliver fixes where possible, and bring deeper product issues and customer feedback to engineering. The work combines hands-on debugging with customer-facing technical support.

Responsibilities

• - Reproduce, diagnose, and resolve customer-reported bugs, including shipping fixes against customer code when appropriate.
• - Join active proof-of-concept calls and follow technical actions through to resolution.
• - Escalate product issues that need broader engineering work and share customer feedback with the product team.
• - Develop playbooks and tools to support the function as customer demand grows.
• - Track issues and respond promptly so technical problems do not stall evaluations or renewals.

Requirements

• - Hands-on application security experience with tools or practices such as SAST, DAST, or SCA.
• - Strong coding and debugging skills across multiple languages and technology stacks; able to deliver fixes independently.
• - Clear communication with both security leaders and senior engineers in customer conversations.
• - Reliable organization and responsiveness when managing a queue of active issues.

Nice to have

• - Experience working on an enterprise security team.
• - Forward-deployed, sales engineering, or solutions engineering experience with application security products.
• - Familiarity with CI/CD pipelines, GitHub or GitLab integrations, and SOC 2 or ISO 27001 controls.

Benefits and work setup

• - Full-time, globally remote role within Engineering.
• - Listed compensation: $125,000–$150,000 plus equity.