Sr. Technical Account Manager (Fully Remote)

Dragos; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

Dragos is a global leader in OT cybersecurity with a remote-first culture. Dragos Platform customers rely on trusted guidance, timely content, and proactive health checks to maximize value from our solutions.

As a customer success advisor, you will build relationships, tailor recommendations, and collaborate with sales, engineering, and product teams to continuously improve offerings for enterprise clients.

Qualifications

• 4+ years in enterprise cybersecurity, as SOC analyst or engineer.

Responsibilities

• Be a platform power user, managing expectations and promoting self-advocacy.
• Conduct health checks, track metrics, and escalate issues internally.
• Engage with sales, engineering, and product teams to improve offerings.

Skills

Enterprise cybersecurity

SOC analyst

ICS/OT knowledge

SIEM workflows

Tools

SIEM platforms

Job description

• Build strong relationships and become a go-to advisor for the Dragos Platform.
• Provide custom content, recommendations, and gather customer feedback.

Responsibilities:

• Be a platform power user, managing expectations and promoting self-advocacy.
• Conduct health checks, track metrics, and escalate issues internally.
• Engage with sales, engineering, and product teams to improve offerings.

Qualifications:

• 4+ years in enterprise cybersecurity, as SOC analyst or engineer.
• Knowledge of ICS/OT, SIEM workflows, and SecOps concepts.
• Customer-first, critical thinker; PST/MST candidates preferred.

Dragos

Dragos is a global leader in operational technology (OT) cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.