Remote-First Senior Technical Account Manager - Security

Dragos, Inc.; United States; Remote; USD 126,000 - 154,000; Full time

Benefits offered by this job

Competitive Equity Package

Comprehensive Benefits Plan

Job summary

Dragos, Inc. is seeking a Senior Technical Account Manager to drive customer success, adoption, and strategic guidance for the Dragos Platform in enterprise environments.

You will build relationships with stakeholders, resolve complex technical requests, and coordinate with cross-functional teams to ensure ongoing customer value. Remote-first role with travel up to 25% across NA, Europe, M.E., and APAC.

Qualifications

• 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer.
• Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) environments.
• Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management.
• Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation).
• Customer-first attitude; a listener who is customer-oriented and attentive to their needs.
• Critical thinker with problem-solving skills; enjoys solving technical and challenging issues.
• Candidates based in PST or MST, preferred.

Responsibilities

• Serve as a Dragos Platform power user to help customers achieve success with the technology for their overall I.C.S. security efforts.
• Build strong customer relationships, especially with key customer stakeholders.
• Address customers’ technical requests; proactively resolve issues and help them avoid problems.
• Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption.
• Manage customer expectations while holding them accountable.
• Be the internal champion; know who to lean on for assistance within Dragos and when to escalate.
• Conduct health checks and promote self-advocacy.
• Engage with internal teams: sales, field operations, technical support, engineering, product management, and more.
• Track key account metrics; communicate progress to internal and external stakeholders.
• Identify service opportunities, training needs, and key areas of improvement for the business unit.
• Up to 25% travel.

Skills

Enterprise cybersecurity

SOC analyst

Cybersecurity engineer

ICS/OT knowledge

SOC/SIEM workflows

SecOps concepts

Customer-first mindset

Problem solving

Tools

Splunk

QRadar

FortiSIEM

Elastic

Job description

Dragos, Inc. is seeking a Senior Technical Account Manager to drive customer success, adoption, and strategic guidance for the Dragos Platform in enterprise environments.

You will build relationships with stakeholders, resolve complex technical requests, and coordinate with cross-functional teams to ensure ongoing customer value. Remote-first role with travel up to 25% across NA, Europe, M.E., and APAC.