Lead Customer Success Manager - APAC (Fully Remote)

Dragos; United States; Remote; USD 125,000 - 167,000; Full time

Benefits offered by this job

Comprehensive benefits

Remote-first environment

Job summary

Dragos is seeking a Customer Success professional to serve APAC clients, owning post-sales onboarding, adoption, and ongoing value realization. You will collaborate with sales, TAMs, and architects to demonstrate value and drive renewals.

Ideal candidates have 5+ years in cybersecurity/SaaS customer success, strong communication, and the ability to manage complex relationships across regions. This remote-first role may require 25% travel and offers comprehensive benefits.

Qualifications

• 5+ years in Customer Success or Account Management in cybersecurity, SaaS, or industrial sectors.
• Strong communication, executive presence, and ability to manage complex relationships.
• Familiarity with IC/OT security and willingness to travel 25%.

Responsibilities

• Own post-sales relationship, onboarding, implementation, and adoption for APAC customers.
• Develop success plans, conduct business reviews, and identify expansion opportunities.
• Manage churn risk, maintain system records, and collaborate across teams.

Skills

Customer success

Account management

Executive presence

Communication

Cybersecurity

Job description

• Serve as trusted advisor to APAC clients throughout their journey with Dragos.
• Drive adoption, satisfaction, and alignment with customer security goals.
• Work with sales, TAMs, and architects to prove value of Dragos offerings.

Responsibilities:

• Own post-sales relationship, onboarding, implementation, and adoption for APAC customers.
• Develop success plans, conduct business reviews, and identify expansion opportunities.
• Manage churn risk, maintain system records, and collaborate across teams.

Qualifications:

• 5+ years in Customer Success or Account Management in cybersecurity, SaaS, or industrial sectors.
• Strong communication, executive presence, and ability to manage complex relationships.
• Familiarity with IC/OT security and willingness to travel 25%.

Compensation:

• OTE A$200,000 with competitive equity package.
• Comprehensive benefits and remote-first environment.

Dragos

Dragos is a global leader in OT cybersecurity, providing technology, threat intelligence, and expert services to protect critical infrastructure. The company has a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.