Senior Cybersecurity Account Manager - ICS/OT (Remote)

Dragos; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first work culture

Competitive equity package

Job summary

Dragos is seeking a Sr. Technical Account Manager for the Americas. This remote-first role will partner with customers, drive product adoption, and resolve complex technical challenges to ensure successful deployments of the Dragos Platform.

You will collaborate with sales, engineering, and product teams, maintain strong executive relationships, and identify opportunities for service improvements. Candidates based in PST/MST preferred.

Qualifications

• 4+ years in enterprise cybersecurity (SOC or engineering).
• Knowledge of ICS/OT environments.
• Understanding of SOC/SIEM workflows and cybersecurity concepts.
• Customer‑first attitude and strong communication.
• Strong problem‑solving and collaboration skills.

Responsibilities

• Serve as Dragos Platform power user for customers to achieve success.
• Build strong relationships with key customer stakeholders.
• Address technical requests and proactively resolve issues.
• Provide guidance to ensure successful usage and adoption of Dragos solutions.
• Identify service opportunities and training needs; communicate progress to stakeholders.
• Travel up to 25%.

Skills

Enterprise cybersecurity

ICS/OT knowledge

SOC/SIEM concepts

Customer‑first attitude

Problem solving

Communication

Team collaboration

Willingness to travel

Tools

Splunk

QRadar

FortiSIEM

Elastic

Job description

Dragos is seeking a Sr. Technical Account Manager for the Americas. This remote-first role will partner with customers, drive product adoption, and resolve complex technical challenges to ensure successful deployments of the Dragos Platform.

You will collaborate with sales, engineering, and product teams, maintain strong executive relationships, and identify opportunities for service improvements. Candidates based in PST/MST preferred.