IT Field Support Technician_Clarksville

Gr8ttek, LLC; Clarksville (TN); On-site; USD 55,000 - 110,000; Full time

Benefits offered by this job

$40 per call/$5 per call per diem

Dell/Lenovo certification training

Job summary

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team in Clarksville, TN. You will perform hardware break-fix services and basic troubleshooting on client products, reporting to the Territory Supervisor.

You should handle service calls efficiently and maintain asset control while providing strong customer service. The role requires technical certification or equivalent and 1–2 years of relevant experience, plus the ability to travel to client sites and lift

Qualifications

• Technical school certification or equivalent required.
• 1-2 years of relevant field experience preferred.
• Ability to drive to client locations is required.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Possess excellent customer service skills.
• Accept and deliver all assigned service calls.
• Complete all administrative tasks for each call.
• Control and return of assets and inventory.

Skills

Customer service

Troubleshooting

Communication

Service calls

Admin tasks

Asset control

Misc duties

Mentoring

Education

Technical certification

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovo certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit