Sr Tech Field Eng

Unisys; East Hartford (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Unisys is hiring a Field Engineer in East Hartford, CT to provide desktop, server, and network support for clients and products across sites. The role covers installation, maintenance, and troubleshooting of PCs, servers, and associated networking equipment, with emphasis on meeting SLA requirements and client satisfaction.

The ideal candidate has a High School Diploma or GED, may hold technical certification or an Associate Degree, and typically 1-2 years of related experience. U.S.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally 1-2 years’ experience in area of responsibility.

Responsibilities

• Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices.
• Installs and maintains PCs and associated software, networks, servers, peripherals and other networked devices.
• Supports network products from both operational and maintenance perspectives, including preventative maintenance activities.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalations.

Skills

Desktop support

Networking basics

Troubleshooting

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

What success looks like in this role:

• Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks.
• Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices.
• Installs and maintains PCs and associated software, networks, servers, peripherals and other networked devices.
• Supports network products from both operational and maintenance perspectives, including preventative maintenance activities.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalations.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Meets SLA requirements and ensures client satisfaction in all interactions.

You will be successful in this role if you have:

High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.