Master Tech Field Eng

Unisys Corporation; Norwich (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

Unisys Corporation in Norwich, CT is seeking a senior Field Engineer to lead technical teams and guide technicians on client sites. The role focuses on delivering top-tier client experiences across the Field Engineering footprint and driving effective deployments of new or upgraded products.

The ideal candidate brings 7+ years of relevant experience, with a High School Diploma or GED and possible technical certification or an Associate Degree.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• 7+ years' experience in area of responsibility.

Responsibilities

• May serve as team or site leader, providing direction to technicians.
• Support niche client environments with specialized skillsets.
• Assist with resource scheduling and resource management.
• Ensure best in class client experience across Field Engineering operations.
• Troubleshoot and resolve client escalations from team members.
• Support roll-out of new or upgraded products.
• Serve as subject matter expert, providing technical guidance to resolve issues.
• Assist in providing technical training and improvement programs.
• Engage with dissatisfied clients to resolve issues and ensure satisfaction.
• Monitor equipment, system and network performance; address recurring issues.
• Develop and recommend improvements to frontline solution processes.

Skills

Team leadership

Technical expertise

Resource scheduling

Client service

Troubleshooting

Training

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

What success looks like in this role:

• May serve as team or site leader, providing direction to other technicians.
• May have specialized and specific skillsets to support niche client environments.
• May assist with resource / task scheduling and resource management.
• Ensures best in class client experience across Field Engineering operations.
• Troubleshoots and resolves client escalations from team members.
• Supports roll-out of new, enhanced or upgraded products.
• Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
• Assists in providing technical training and improvement programs.
• Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
• Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
• Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 7+ years' experience in area of responsibility

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.