Lead Field Server Technician

Unisys; Norwich (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Unisys is seeking a Field Engineer to provide the full range of on-site engineering support for a base of large clients in the Norwich, CT area. You will own the on-site service activity and perform advanced maintenance across products, including installations, while delivering feedback to improve service delivery.

The role emphasizes using advanced tools to resolve client issues, collaborating with teammates, and contributing to metrics and documentation.

Qualifications

• High School Diploma or GED required; may require technical certification or Associate Degree.
• Typically 2–4 years' experience in the area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Education

High School Diploma or GED; technical certification or Associate Degree may be required

Job description

What success looks like in this role:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.


• Takes complete ownership of onsite service activity.


• Performs advanced-level maintenance on all products, including low-complexity installation activities.


• Provides technical feedback on equipment, systems and processes to improve overall service delivery.


• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.


• Identifies and resolves systemic issues within the team.


• Proactively supports the needs of other team members, providing technical assistance and expertise.


• Contributes to improved client services metrics reporting and documentation.


• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

You will be successful in this role if you have:

High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years' experience in area of responsibility

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.