Master Tech Field Eng

Unisys; Norwich (CT); On-site; USD 75,000 - 110,000; Full time

Job summary

Unisys is seeking an experienced Field Engineer to lead on-site IT service delivery at client sites in Norwich, CT. You will mentor technicians, troubleshoot complex issues and guide the rollout of new or upgraded products to ensure a top-notch client experience.

You will act as a subject matter expert, deliver technical training, manage escalations, monitor performance, and collaborate with teams to improve frontline processes and overall efficiency.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree preferred.
• 7+ years’ experience in area of responsibility.

Responsibilities

• Lead technicians and provide direction to the team.
• Resolve client escalations and ensure best-in-class client experience.
• Support rollout of new or upgraded products.
• Monitor performance and address recurring issues.
• Provide technical training and improvement programs.

Skills

Team leadership

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

What success looks like in this role:

• May serve as team or site leader, providing direction to other technicians.
• May have specialized and specific skillsets to support niche client environments.
• May assist with resource / task scheduling and resource management.
• Ensures best in class client experience across Field Engineering operations.
• Troubleshoots and resolves client escalations from team members.
• Supports roll-out of new, enhanced or upgraded products.
• Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
• Assists in providing technical training and improvement programs.
• Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
• Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
• Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 7+ years’ experience in area of responsibility

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential.

To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity