Sr System Engineer

American Well; Boston (MA); Remote; USD 125,000 - 160,000; Full time

Job summary

A leading company in digital healthcare is seeking a Senior Systems Engineer to manage and support complex infrastructure systems across cloud and data center environments. This role involves automating tasks, ensuring system security, and collaborating within a dynamic engineering team to enable telehealth services for patients nationwide.

Benefits

Flexible Personal Time Off

401K match

Competitive healthcare, dental, and vision insurance

18 weeks paid maternity leave

10 weeks paid leave for non-birthing parents

Tuition Assistance Program

Qualifications

• 5+ years managing Linux-based systems.
• Experience with ESXi, Azure, AWS, GCP.
• Familiarity with configuration management tools.

Responsibilities

• Support production systems on ESXi, Azure, AWS, and GCP.
• Automate common tasks with scripting tools.
• Ensure compliance with security and data handling policies.

Skills

Linux management

Scripting in Bash and Python

TCP/IP networking

Technical communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Docker

Ansible

Puppet

Terraform

Job description

Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

Senior Systems Engineer is an exciting and important role within the Engineering Architecture team at Amwell.The Systems Engineering team supports key infrastructure within Amwell’s data center and cloud environments.Team members work hands-on to support hardware, virtualization platforms, operating systems, and shared network services like storage, mail, monitoring, DNS, identity management, and configuration management.Our systems support Telehealth services, used to enable health care visits for thousands of patients and providers across the United States and abroad.

Core Responsibilities:

• Support production systems on platforms such as ESXi, Azure, AWS, and GCP
• Utilize configuration management tools for scalable and repeatable systems management including Ansible and Puppet
• Write scripts and utilities to automate common tasks.
• Configure, maintain, patch, and troubleshoot Linux operating systems with basic knowledge of Windows operating systems
• Ensure compliance with security and data handling policies to meet PCI, HIPAA, and other standards
• Create and maintain technical documentation
• Collaborate with peers as an accountable and supportive member of Amwell technology teams
• Participate in 24/7 call rotation and scheduled maintenance tasks

Qualifications:

• 5 or more years of experience managing Linux based systems, certifications a plus
• Familiarity with Docker and containerized services
• Experience with on-prem and cloud based virtualization platform compute and storage, such as ESXi, Azure, AWS and GCP
• Experience with Elasticsearch/Logstash/Kibana analytics engine (ELK Stack)
• Knowledge of configuration management tools such as Puppet, Ansible, and Terraform
• Experience managing Identity and Authentication solutions including LDAP, Active Directory, and Multi-Factor Authentication
• Competent writing scripts and tools in languages like Bash and Python
• Experience developing, maintaining and executing Disaster Recovery plans
• Solid foundation of TCP/IP networking concepts
• Technical and non-technical communication skills

Additional information

Job Level: P3

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwellis a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $125000- $160000.The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services,SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance