Senior Systems Engineer

Potawatomi Business Development Corporation; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a Senior Systems Engineer to manage customer experience and oversee system changes for a medium-sized enterprise. The role requires collaboration with various IT teams and stakeholders, ensuring optimal performance, and providing technical leadership to junior engineers. Ideal candidates will possess a strong background in IT management, configuration management, and possess excellent communication skills.

Qualifications

• 6+ years of experience in system administration/engineering or similar role.
• Experience with network protocols and LAN/WAN troubleshooting.
• Experience in managing complex and distributed workforce technologies.

Responsibilities

• Oversee product and portfolio management related to user-facing ecosystem.
• Manage the patching process and compliance with security policies.
• Lead and manage projects from planning through execution and maintenance.

Skills

Project Management

Collaboration

Critical thinking

Effective communication

Accountability

Results oriented

Interpersonal intelligence

Education

Bachelor's Degree in Information Management Systems, Computer Science, IT or Engineering

ITIL V3 or v4 certification

Tools

Microsoft Intune Endpoint Manager

SCCM

PowerShell

Python

Advanced Microsoft 365 administration

Job description

The Senior Systems Engineer position is pivotal in managing customer experience in a medium-sized business with over 30 subsidiaries supported by one shared IT service. The position will work with other Tier 3 engineers to design and implement system changes. Working cross functionally with the Infrastructure Systems Architect and Principal Engineer, the ideal candidate will have a strong background in IT disciplines necessary to make long-term product roadmaps, communicate and collaborate on the planned solutions, and connect strategy with tactical plans. Experience in ITIL (change control, configuration management, service management, problem management, project management), and stakeholder engagement are important. You will find yourself as a technical leader in the service organization, taking in escalated incidents and problems, and managing change requests that may be necessary. This role will also provide ample opportunities to mentor other engineers and technicians on their projects and initiatives. This position is required to operate with minimal supervision through effective communication, collaboration, critical thinking, and accountability. We will rely on this person being results oriented and having high interpersonal intelligence.

Key Responsibilities

• Product and Portfolio Management: Oversee parts of the product portfolio related to user-facing ecosystem, ensuring alignment with organizational needs and industry standards. Collaborate and make decisions with owners of adjacent systems. Manage vendors in conjunction with purchasing team. Grow into more systems and take ownership.
• Configuration Management: Create, implement, and enforce standards. Then develop, implement, and maintain configurations to ensure optimal performance and security.
• Patching and Updates: Manage the patching process for all adjacent devices, ensuring timely updates and compliance with security policies.
• Policy Development: Create and enforce policies related first to endpoint management, then additional user-facing technologies. Ensure consistency and compliance across the organization.
• Empower Decision Making: Lead others at all levels of the organization by challenging ideas, gaining buy-in, prioritizing, goals, and selling internally.
• Project Management: Lead and manage projects from planning through execution and maintenance.
• Collaboration: Work closely with other IT teams and stakeholders to ensure seamless integration and operation of user technology ecosystem. Ensure business needs are met, and IT communication is strong and timely.
• Root Cause Analysis and Support: Provide advanced troubleshooting and support for hardware and software-related issues, ensuring minimal disruption to end-users. Engage with users and stakeholders.
• Delegation: Creation of new processes, KBs, and procedures for Tiers 1 and 2 support teams.
• Measurement: Drive your own accountability and that of the team around you to accomplish organizational objectives.

Soft Skills

• Driven to learn, uncover, understand, and challenge status quo
• Effective communication - deliver a message using business acumen with clarity and connect intended audience
• Collaboration - bring multiple viewpoints together and work toward common goals as a team
• Critical thinking - Strong problem-solving skills and attention to detail, using data and objectivity to make decisions and recommendations
  • Accountability - being ready for measurement, changes of plans, and ownership of individual and team technical performance
  • Results oriented and sense of urgency
  • Interpersonal intelligence
  • Time and priority management
• Adaptability and willingness to learn new things

Technical Skills and Experience

• Required:
  • 6 years of experience in system administration/engineering or a similar role in medium/larger enterprise with complex and distributed workforce
  • 6-10 prior years of experience as technician or level 2 support in complex support organization
  • Experience with network protocols, design, OSI, and LAN/WAN troubleshooting
  • Microsoft Intune Endpoint Manager, SCCM, or equivalent
  • Microsoft Entra ID/Azure AD + User Management
  • Moderate experience with monitoring systems
  • Advanced Microsoft 365 administration
  • Moderate knowledge of software packaging and distribution; Patch My PC or equivalent
  • Moderate knowledge of mobile device management (MDM) solutions
  • Device / End User Registration & Documentation
  • Firmware, BIOS, driver, and hardware management
  • Centralized operating system management, deployment, and maintenance
  • Experience with scripting and automation tools (e.g., PowerShell, Python)
  • Advanced Desktop Software, SaaS, and License Management experience
• Preferred:
  • ITIL Framework training and/or certification
  • Secure Email Gateway, Endpoint Security, and VPN Solutions
  • Virtualization and Containerization; particularly in IaaS hosted environments
  • Microsoft Power Platform
  • Multi-tenancy administration
  • Experience with supporting and maintaining complex and distributed workforce technologies
  • Microsoft Security & Compliance center
  • Advanced Documentation Proficiency
  • Moderate audio visual/conferencing technologies
  • Moderate Print Management, Telephony, and Mobile experience

Education

• Bachelor's Degree (4 year) in a relevant field such as Information Management Systems, Computer Science, IT or Engineering. Educational equivalent to 4+ years with additional matching factors of lesser degrees, training, and certificates may be counted toward education.
• Certifications recommended: ITIL V3 or v4, Modern ITSM Certification, Microsoft Modern Desktop Administrator Associate OR Endpoint Administrator Associate, JAMF, Microsoft Teams Voice, CAMP or CSAM, Modern ERP certification.

Potawatomi Business Development Corporation