Sr Svc Agent/Non-DOT

FedEx Logistics; Pleasanton (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

FedEx Logistics in Pleasanton, CA is seeking a customer-focused operations teammate to provide accurate information and assistance to customers. The role includes responding to inquiries, resolving problems, and helping to sell services, while performing essential administrative support for station operations.

The position requires a High School Diploma or GED, the ability to operate a computer terminal, and physical capability to lift up to 50 lbs with assistance as needed.

Qualifications

• High School Diploma or GED required.
• Ability to operate a computer terminal.
• Ability to lift up to 50 lbs and maneuver packages above 50 lbs with equipment or assistance.
• Good human relations and communication skills.

Responsibilities

• Provide accurate information and assistance to customers, including responses to inquiries, problem-resolution and selling of company services.
• Perform administrative support functions for station operations.
• Perform other duties as assigned.

Skills

Computer terminal operation

Lifting 50 lbs

Package handling

Communication skills

Education

High School Diploma/G.E.D.

Job description

Job Duties
Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.

Pay:

$24.33 - $33.93 Per Hour

Additional Details:

Tue - Sat (Tue - Fri 1330 - 1930, and Saturday 1200-1700

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

California Fair Chance:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with Los Angeles County Fair Chance Ordinance for Employers, theCity of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance,and the California Fair Chance Act.

FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant:

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)