Sr Specialist, HR Operations (Reasonable Accommodations)

Lennar Associates Mgmt; Miami (FL); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Lennar is seeking a Sr Specialist, HR Operations to own the reasonable accommodations process and deliver high-quality HR services for Associates and People Managers.

The role requires handling complex HR inquiries, ensuring regulatory compliance, and driving process improvements across HR operations. Collaboration with Benefits, Payroll, HRIS, and IT is essential to success.

Formación

• 3–5 years in HR operations or shared services, with 2+ years in accommodation or leave cases.
• Experience with ADA, Title VII, PWFA, and FMLA across states.
• Experience with HR systems (Workday preferred) and case management (ServiceNow preferred).

Responsabilidades

• Own the end-to-end reasonable accommodations process.
• Lead interactive process with Associates and People Managers.
• Provide HR guidance on policies, systems, and processes (HR for HR).
• Respond to benefits, payroll, and HR policy inquiries within SLAs.
• Manage complex HR lifecycle transactions with compliance.
• Train and mentor HR Operations Specialists.
• Provide reporting on HR transactions and service metrics.

Conocimientos

ADA knowledge

FMLA knowledge

HR operations

Customer service

Analytical skills

Communication skills

Problem solving

Educación

High School Diploma

Bachelor's degree preferred

Herramientas

Workday

ServiceNow

HRIS

Microsoft Office

Descripción del empleo

Sr Specialist, HR Operations (Reasonable Accommodations)

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Sr Specialist, HR Operations plays a critical role in delivering high-quality HR services, ensuring accurate and efficient processing of HR transactions, and providing exceptional support to Associates and People Managers. This role will own the reasonable accommodations process, oversee complex HR inquiries, drive process improvements, and collaborate with cross-functional teams to enhance the employee experience.

A career with purpose.

A career built on making dreams come true.

A career built on building zero-defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

HR Operations

• Own the end-to-end reasonable accommodations process from intake through close, in line with all applicable state and local laws.
• Lead the interactive process with Associates and People Managers, including assessing essential job functions, evaluating accommodation options, and ensuring all required documentation is completed in accordance with Lennar's established process.
• Serve as an HR partner to internal Human Resources functions, providing guidance and support on organizational processes, systems, and best practices ("HR for HR").
• Serve as an advanced point of contact for HR inquiries related to benefits, payroll, and HR policies, ensuring accurate and timely responses within defined Service-Level Agreements (SLAs).
• Manage and process complex HR lifecycle transactions, including pre-boarding, transfers, terminations, job changes, and personal data updates, ensuring compliance with all regulatory and company standards.
• Act as a subject matter expert (SME) for HR policies, systems, and processes, providing guidance to HR Operations Specialists and People Managers.
• Lead HR process enhancements by identifying inefficiencies and working with HR Operations leadership to implement best practices.
• Ensure data integrity and compliance in HR systems by maintaining accurate and up-to-date records in alignment with federal, state, and local employment regulations.
• Proactively analyze and resolve escalated HR inquiries, using sound judgment and collaboration with cross-functional teams (e.g., Benefits, Payroll, HRIS).
• Partner with HRMS and IT teams to troubleshoot system issues, optimize workflows, and support HR technology initiatives.
• Train and mentor HR Operations Specialists to improve service delivery and consistency across HR support functions.
• Provide reporting and analytics on HR transactions, trends, and service metrics to support decision-making and continuous improvement efforts.
• Maintain strict confidentiality when handling sensitive employee information and HR-related matters.

Requirements

• High School Diploma required; associate or bachelor's degree preferred.
• 3-5 years of HR operations, HR generalist, employee relations, leave of absence, or shared services experience, including at least 2 years handling reasonable accommodation or leave cases.
• Strong working knowledge of the ADA, Title VII religious accommodation, the PWFA, and FMLA, and of how state and local laws differ across multiple states.
• Demonstrated experience leading the interactive process and handling confidential medical and religious information.
• Strong knowledge of HR processes, policies, and employment laws.
• Experience working with HR systems (Workday preferred).
• Case management experience (ServiceNow preferred).
• Proven track record of delivering excellent customer service in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to handle complex inquiries.
• Excellent verbal and written communication skills.
• Strong attention to detail and data accuracy.
• Ability to work independently, take ownership of responsibilities, and elevate issues when necessary.
• Ability to collaborate effectively across teams and build strong working relationships.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).

Preferred

• HR certifications such as SHRM-CP, SHRM-SCP, PHR, or SPHR, or a leave and accommodation credential.
• Experience building or improving an accommodations process at a multi-state employer.
• Experience supporting a distributed workforce with both office and field roles.

Physical & Office/Site Presence Requirements

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipme