Sr Specialist, HR Operations (Reasonable Accommodations)
LEN Lennar Corporation
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Benefits offered by this job
Job summary
Lennar Corporation is seeking a Sr Specialist, HR Operations to own the reasonable accommodations process, ensure compliant HR transactions, and provide expert support to Associates and People Managers. This role emphasizes cross-functional collaboration, process improvements, and data integrity within a dynamic homebuilding environment.
You'll partner with Benefits, Payroll, HRIS, and other teams to deliver accurate, timely HR services, while maintaining confidentiality and adherence to SLAs
Qualifications
- 3–5 years of HR operations or related experience, including at least 2 years handling accommodations or leave cases.
- Strong working knowledge of ADA, FMLA, and state/local leave laws across multiple states.
- Experience leading interactive accommodation processes and handling confidential medical information.
- Proven ability to deliver excellent customer service in a fast-paced environment.
Responsibilities
- Own the end-to-end reasonable accommodations process from intake to close, in line with applicable laws.
- Lead interactive process with Associates and People Managers, assessing essential job functions and accommodation options.
- Provide guidance on HR processes, systems, and best practices to HR teams.
- Respond to HR inquiries on benefits, payroll, and policies within SLAs.
- Manage complex HR lifecycle transactions (pre-boarding, transfers, terminations, data updates).
- Serve as SME for HR policies, systems, and processes; mentor HR Operations Specialists.
- Collaborate with HR leadership to drive process improvements and data integrity.
Skills
Education
Tools
Job description
We are Lennar. Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.
The Sr Specialist, HR Operations plays a critical role in delivering high-quality HR services, ensuring accurate and efficient processing of HR transactions, and providing exceptional support to Associates and People Managers. This role will own the reasonable accommodations process, oversee complex HR inquiries, drive process improvements, and collaborate with cross-functional teams to enhance the employee experience. A career with purpose. A career built on making dreams come true. A career built on building zero-defect homes, cost management, and adherence to schedules.
- Own the end-to-end reasonable accommodations process from intake through close, in line with all applicable state and local laws.
- Lead the interactive process with Associates and People Managers, including assessing essential job functions, evaluating accommodation options, and ensuring all required documentation is completed in accordance with Lennar’s established process.
- Serve as an HR partner to internal Human Resources functions, providing guidance and support on organizational processes, systems, and best practices (“HR for HR”).
- Serve as an advanced point of contact for HR inquiries related to benefits, payroll, and HR policies, ensuring accurate and timely responses within defined Service-Level Agreements (SLAs).
- Manage and process complex HR lifecycle transactions, including pre-boarding, transfers, terminations, job changes, and personal data updates, ensuring compliance with all regulatory and company standards.
- Act as a subject matter expert (SME) for HR policies, systems, and processes, providing guidance to HR Operations Specialists and People Managers.
- Lead HR process enhancements by identifying inefficiencies and working with HR Operations leadership to implement best practices.
- Ensure data integrity and compliance in HR systems by maintaining accurate and up-to-date records in alignment with federal, state, and local employment regulations.
- Proactively analyze and resolve escalated HR inquiries, using sound judgment and collaboration with cross-functional teams (e.g., Benefits, Payroll, HRIS).
- Partner with HRMS and IT teams to troubleshoot system issues, optimize workflows, and support HR technology initiatives.
- Train and mentor HR Operations Specialists to improve service delivery and consistency across HR support functions.
- Provide reporting and analytics on HR transactions, trends, and service metrics to support decision-making and continuous improvement efforts.
- Maintain strict confidentiality when handling sensitive employee information and HR-related matters.
- High School Diploma required.
- Associate or Bachelor's degree preferred.
- 3–5 years of HR operations, HR generalist, employee relations, leave of absence, or shared services experience, including at least 2 years handling reasonable accommodation or leave cases.
- Strong working knowledge of the ADA, Title VII religious accommodation, the PWFA, and FMLA, and of how state and local laws differ across multiple states.
- Demonstrated experience leading the interactive process and handling confidential medical and religious information.
- Strong knowledge of HR processes, policies, and employment laws.
- Experience working with HR systems (Workday preferred).
- Case management experience (ServiceNow preferred).
- Proven track record of delivering excellent customer service in a fast-paced environment.
- Strong problem-solving and analytical skills, with the ability to handle complex inquiries.
- Excellent verbal and written communication skills.
- Strong attention to detail and data accuracy.
- Ability to work independently, take ownership of responsibilities, and elevate issues when necessary.
- Ability to collaborate effectively across teams and build strong working relationships.
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Preferred HR certifications such as SHRM-CP, SHRM-SCP, PHR, or SPHR, or a leave and accommodation credential.
- Experience building or improving an accommodations process at a multi-state employer.
- Experience supporting a distributed workforce with both office and field roles.
This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Robust health insurance plans, including Medical, Dental, and Vision coverage.
- 401(k) Retirement Plan, with a $1 for $1 Company Match up to 5%.
- Paid Parental Leave.
- Associate Assistance Plan.
- Education Assistance Program.
- Up to $30,000 in Adoption Assistance.
- Up to three weeks of vacation annually.
- Generous Holiday, Sick Leave, and Personal Day policies.
- New Hire Referral Bonus Program.
- Significant Home Purchase Discounts.
- Everyone's Included Day.
Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
Want to work in an innovative environment that empowers you to explore your passions? At Lennar, we promote asking questions and working together to solve complex problems.
It’s how we’ve become a leader in the homebuilding industry and why our Associates love working here. If you’re interested in helping people find their future homes and, in doing so, build a better future for themselves, then Lennar is the place for you.
We’re committed to building and sustaining an inclusive culture where everyone has a seat at the table, and we’re all on a first-name basis.
This inclusive culture influences our hiring practices, the communities we serve and how we build better career experiences for all our Associates. It’s why we created the Everyone’s Included Advisory Council, and we’d love for you to be a part of our shared journey.
Welcome to the Lennar Community! We are tickled, delighted and happy that you've decided to join our Talent Community! We look forward to connecting about career opportunities at Lennar.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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