Sr Specialist, HR Operations

LEN Lennar Corporation; Florida; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid parental leave

Adoption assistance

Vacation & holidays benefits

Referral program

Job summary

Lennar is seeking a Sr Specialist, HR Operations to oversee HR transactions and inquiries with a focus on accuracy, SLAs, and compliance. You will drive process improvements, partner with cross-functional teams, and mentor HR Operations staff to ensure consistent service delivery across the function.

The role requires hands-on Workday EIB experience, strong communication, and a proactive approach to resolving complex HR issues while maintaining data integrity in HR systems.

Qualifications

• Experience with HR operations, shared services or call centers.
• Certifications in HR (SHRM-CP, PHR) a plus.
• Hands-on experience with Workday EIB integrations is a plus.

Responsibilities

• Handle complex HR transactions (pre-boarding, transfers, terminations, job changes).
• Serve as an HR partner to internal functions and provide guidance on processes and systems.
• Respond to HR inquiries with SLAs and ensure data accuracy and regulatory compliance.
• Partner with HRMS/IT to troubleshoot issues and improve workflows.
• Train and mentor HR Operations staff and provide reporting on HR metrics.

Skills

Workday EIB

HR Operations

HR policies & laws

ServiceNow

Data analysis

MS Office

Education

Bachelor's degree preferred in HR/Business

High School Diploma required

Tools

Workday

Job description

Sr Specialist, HR Operations

We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future The Sr Specialist, HR Operations plays a critical role in delivering high-quality HR services, ensuring accurate and efficient processing of HR transactions, and providing exceptional support to Associates and People Managers. This role will oversee complex HR inquiries, drive process improvements, and collaborate with cross-functional teams to enhance the employee experience.

A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

• Hands-on experience with Enterprise Interface Builder (EIB) in Workday, including designing, building, and troubleshooting inbound and outbound integrations. This role will be involved and responsible for all EIBs within the HR Operations Team.
• Serve as an HR partner to internal Human Resources functions, providing guidance and support on organizational processes, systems, and best practices ("HR for HR").
• Serve as an advanced point of contact for HR inquiries related to benefits, payroll, and HR policies, ensuring accurate and timely responses within defined Service-Level Agreements (SLAs).
• Manage and process complex HR lifecycle transactions, including pre-boarding, transfers, terminations, job changes, and personal data updates, ensuring compliance with all regulatory and company standards.
• Act as a subject matter expert (SME) for HR policies, systems, and processes, providing guidance to HR Operations Specialists and People Managers.
• Lead HR process enhancements by identifying inefficiencies and working with HR Operations leadership to implement best practices.
• Ensure data integrity and compliance in HR systems by maintaining accurate and up-to-date records in alignment with federal, state, and local employment regulations.
• Proactively analyze and resolve escalated HR inquiries, using sound judgment and collaboration with cross-functional teams (e.g., Benefits, Payroll, HRIS).
• Partner with HRMS and IT teams to troubleshoot system issues, optimize workflows, and support HR technology initiatives.
• Train and mentor HR Operations Specialists to improve service delivery and consistency across HR support functions.
• Provide reporting and analytics on HR transactions, trends, and service metrics to support decision-making and continuous improvement efforts.
• Maintain strict confidentiality when handling sensitive employee information and HR-related matters.

Requirements

• High School Diploma required; Associate or Bachelor's degree preferred.
• 1-2 years of HR operations, shared services, or call center experience.
• Certifications: HR certification (e.g., SHRM-CP, PHR) is a plus.
• Strong knowledge of HR processes, policies, and employment laws.
• Experience working with HR systems (Workday preferred).
• Hands-on experience with Enterprise Interface Builder (EIB) in Workday, including designing, building, and troubleshooting inbound and outbound integrations. This role will be involved and responsible for all EIBs within the HR Operations Team.
• Case management experience (ServiceNow preferred).
• Proven track record of delivering excellent customer service in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to handle complex inquiries.
• Excellent verbal and written communication skills.
• Strong attention to detail and data accuracy.
• Ability to work independently, take ownership of responsibilities, and elevate issues when necessary.
• Ability to collaborate effectively across teams and build strong working relationships.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).

Physical & Office/Site Presence Requirements

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth.

• Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
• Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments.
• To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations.
• From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day.

At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms.

Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

We’re Always Looking Ahead Want to work in an innovative environment that empowers you to explore your passions? At Lennar, we promote asking questions and working together to solve complex problems. It’s how we’ve become a leader in the homebuilding industry and why our Associates love working here. If you’re interested in helping people find their future homes and, in doing so, build a better future for themselves, then Lennar is the place for you.

Work Where Everyone’s Included

We’re committed to building and sustaining an inclusive culture where everyone has a seat at the table, and we’re all on a first-name basis. This inclusive culture influences our hiring practices, the communities we serve and how we build better career experiences for all our Associates. It’s why we created

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