Sr. Solutions Architect

sonyglobal; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid home/office workplace

Monthly "Free Fridays"

Early shutdowns on Fridays

Job summary

Sony Electronics Inc. seeks an Expert Solutions Architect to lead the technical design during the entire sales process, guiding customers from business development to final technical proposals.

You will analyze workflows, design IP-based broadcast solutions, and deliver compelling technical proposals while coordinating with Product Management and Services teams. The ideal candidate has strong live production design experience, works well in fast-paced environments, and contributes to customer

Qualifications

• Bachelor's degree in a related technical field is required.
• Minimum 5 years of experience designing and deploying live production environments for broadcast television.

Responsibilities

• Serve as the field team's technical lead in pre- and post-sales design and planning sessions.
• Work hands-on with customers to demonstrate and communicate implementation best practices on Sony's Networked Solutions portfolio including IP Live, Nevion, and IP-enabled hardware.
• Analyze customer requirements and design high-level and detailed solutions, including BOM.
• Lead the technical definition, create solution proposals and support SOW development and execution.
• Lead and participate in Proof-of-Concepts at customer premises.

Skills

Solution design

Pre-sales

Post-sales

Customer engagement

Education

Bachelor's Degree in related technical field

Master's degree or higher

Tools

IP Live

Nevion

IP-enabled hardware

Job description

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly "Free Fridays", and early shutdowns on Fridays throughout the year (including half-days during the summer).

Join us on our mission to fill the world with emotion through the power of creativity and technology.

Sony Electronics is looking for an Expert Solutions Architect. You will be the technical lead in the entire sales process, from early business development and solution design to producing and presenting the final technical proposal. As part of this process, customers are guided through the varied choices of technology and solution designs. Hence, our solution architects have broad knowledge of applications and technologies used in broadcast new media, and transport workflows with the confidence and persuasiveness to deliver the information effectively.

Our Solutions Architects are trusted advisors to our customers, while planning and designing their next generation IP solutions. This customer engagement provides valuable input from the market regarding current- and future requirements and trends. By relaying this information back to product management, the Expert Solution Architect becomes an important link between customer needs and Sony's product development organization. The ideal candidate thrives in a fast-paced environment and will be focused on results, well organized, detail oriented, with a proven track record for delivering on-time and with a high degree of customer satisfaction.

Responsibilities

• Serve as the field team's Technical Guru leading both pre-and post-sales design and planning sessions.
• Work hands-on with customers to demonstrate and communicate implementation best practices on Sony's Networked Solutions portfolio including IP Live, Nevion, and IP-enabled hardware.
• Perform a consultative role in understanding the customer workflow and separating what are requirements and what are wants and how best to position the solution portfolio.
• Present IP-based technologies and solutions to broadcasters, telecom operators and business partners.
• Act as the technical solution owner and engage in discussions with customers throughout the entire sales cycle.
• Analyze customer requirements for next generation IP-based broadcast solutions.
• Design high-level solutions that meet customer requirements.
• Develop detailed solution designs and Bill-of-Materials.
• Inform product management (and PPB) about requests for new features and applications.
• Lead the technical definition, create solution proposals and support SOW development and execution.
• Lead and participate in remote or onsite Proof-of-Concepts at customer premises.
• Analyze and data mine information provided by customers for structure and content validity.
• Analyze customer requirements during the pre-sales process and oversee the implementation of the solution during the delivery phase.
• Develop and support customer outreach activities including product and system presentations, and sales calls.
• Support SI channel & system product outreach within the organization & external partners.
• Coordinate follow up with Customer Satisfaction team and provide communication path for project activities and follow on work.
• Respond to post-sale follow up support where needed, including operational training, software/firmware upgrade support, and follow on sales opportunities.
• Define and validate Sony solutions to meet customer goals and objectives.
• Work with customers during the technical planning phase to integrate the Sony solutions into the customer's environment.
• Work with internal technical teams for product placement and feature improvements for reliability, availability, and serviceability.
• Document technical and commercial requirements to ensure continuity of communications both external and internal; externally towards customers, partners, and consultants, and internally with Product Management, Professional Services, Customer Support, and Management.
• Capture customer feedback on product enhancements and challenge the organization through ongoing innovation.
• Focus on product roadmaps to constantly improve the value of our service offerings for our customers and hold vendors accountable for deliverables, including by not limited to technical specifications, implementation specifications and service delivery standards.

Minimum Requirements

• Bachelor's Degree in related technical field. Master's degree or higher preferred.
• Minimum 5 years of experience designing and deploying live production environments for broadcast television.