Sr Solution Architect - Customer Interaction Suite

Tata Communications; Matawan (NJ); On-site; USD 137,600 - 180,944; Full time

Benefits offered by this job

Medical coverage

401k plan

Paid leave

Job summary

Tata Communications is seeking a Principal Solutions Engineer to lead technical sales efforts for enterprise communication solutions. The role requires strong technical leadership and customer engagement skills, focusing on enterprise customer satisfaction and growth.

The ideal candidate will have over 10 years in solutions engineering within the CPaaS industry, demonstrating success with large accounts and complex sales cycles. The position is based in Matawan, New Jersey and includes a competitive salary range and comprehensive benefits.

Qualifications

• 10+ years in solutions engineering, sales engineering, or technical presales.
• Demonstrated success leading technical sales motions.
• Deep knowledge of enterprise communications technologies.

Responsibilities

• Lead technical discovery with stakeholders.
• Translate use cases into multi-channel solution architectures.
• Advise on modernization journeys toward integrated CPaaS.

Skills

Technical sales leadership

APIs and web services expertise

Strong executive communication

Experience in CPaaS

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Principal Solutions Engineer / STS (USA)

Location: United States

Function: Solutions Engineering / Solution Architect

Business: Customer Interaction Suite

About The Role

As STS for Enterprise CPaaS in the U.S., you will lead the technical sales motion for some of our most strategic opportunities. You will partner with account leaders from early qualification through technical win, shaping architecture, building customer confidence, guiding solution strategy, and helping convert complex pursuits into long-term revenue. This is a high-impact role supporting a large strategic book where technical leadership directly influences growth, customer trust, and competitive success.

You Will

• Lead technical discovery with business and technology stakeholders to uncover customer pain points, integration needs, compliance requirements, and success criteria.
• Translate enterprise communication use cases into compelling multi-channel solution architectures spanning SMS, voice, WhatsApp, RCS, video, email, authentication, and AI-enabled interaction workflows.
• Own the technical win strategy across strategic pursuits, including workshops, architecture reviews, executive presentations, product demonstrations, proofs of concept, pilot design, and technical objection handling.
• Partner with account executives, product, delivery, operations, carrier/network teams, and partners to orchestrate winning solutions for large enterprise opportunities.
• Design architectures that account for scale, resilience, deliverability, compliance, security, data residency, and regional telecom constraints.
• Advise customers on modernization journeys from fragmented or legacy communications stacks toward integrated CPaaS-led customer engagement platforms.
• Support RFP/RFI responses, technical proposals, architecture documentation, and commercial/solution alignment.
• Act as a trusted advisor to senior customer stakeholders, including enterprise architects, digital leaders, product owners, operations leaders, and executive sponsors.
• Help shape reusable assets, demo environments, technical playbooks, and field feedback loops that improve win rates across the broader solutions engineering organization.

What success looks like

• Increase technical win rates across strategic enterprise pursuits
• Accelerate time from qualification to solution alignment
• Improve POC-to-production conversion
• Expand wallet share through broader multi-channel adoption
• Build executive trust in Tata Communications as a long-term strategic partner
• Raise the technical bar across the U.S. enterprise CPaaS business

What you bring

You are a senior, customer-facing solutions professional who combines architecture depth with commercial instinct. You know how to move from business problem to technical vision to production reality, and you are comfortable operating in large, matrixed, high-stakes enterprise sales cycles.

Required Experience

• 10+ years in solutions engineering, sales engineering, solution consulting, or technical presales, with meaningful time in CPaaS Industry
• Demonstrated success leading technical sales motions for large enterprise or strategic accounts
• Strong experience in APIs, web services, cloud-native architectures, integrations, and developer/platform-led solutioning
• Deep knowledge of enterprise communications technologies such as SIP, VoIP, messaging APIs, authentication workflows, WebRTC, contact center integrations, or customer engagement platforms
• Proven ability to run discovery, lead workshops, conduct demos, architect POCs, and influence technical decisions through to technical close
• Strong executive communication skills, with the ability to engage both C-level leaders and deep technical stakeholders
• Experience navigating complex buying cycles involving security, legal, procurement, compliance, and multiple business units
• Ability to travel as needed for strategic customer engagements

Preferred Experience

• Experience in regulated industries such as financial services, healthcare, retail, e-commerce, or public sector
• Strong understanding of U.S. voice and messaging compliance topics, including caller trust, branded calling, STIR/SHAKEN, deliverability, and telecom policy considerations
• Experience with omnichannel orchestration, customer journey design, AI-enabled communications, conversational messaging, or contact center modernization
• Familiarity with data residency, privacy, and global deployment considerations across multinational enterprises
• Hands-on ability to work with code, APIs, SDKs, sample apps, or reference architectures in support of customer solutioning

Compensation Details

Base Salary Range: $137,600 - $180,944. The salary may be adjusted within this range based on the candidate's qualifications, experience, and the specific needs of the position.

Benefits Summary: We offer Medical, Dental and Vision Coverage, as well as a 401k plan, and paid leave under our policies.

Other Compensation: The position is eligible to participate in a sales-based incentive program.