Associate Director - Customer Interaction Suite

Tata Communications; Delaware; On-site; USD 138,922 - 182,683; Full time

Benefits offered by this job

Medical Insurance

Dental Coverage

Vision Coverage

401k

Job summary

Tata Communications in Delaware seeks an experienced Enterprise Sales leader to drive growth and deepen customer engagements. You will own the regional GTM strategy, identify partners, and build long-term relationships with high-potential clients while coordinating with product and solutions teams to propose the best-fit offerings.

The role requires strong negotiation and collaboration across sales, legal, and commercial teams to meet revenue targets and close deals, with a focus on telecom,

Qualifications

• Enterprise sales experience.
• Experience with technology services companies (telecom, hardware, software, applications, cloud services) in an account management role.

Responsibilities

• Build and execute the growth strategy and the go to market strategy for the region's product portfolio.
• Identify solution partners and establish regional alliances to develop market and segments.
• Identify high-potential customers and build long-term alliances.
• Understand client requirements, determine best solution fit and create compelling propositions.
• Lead the technical conversations with clients with the architect teams.
• Deliver revenue targets and pipeline growth.
• Lead client negotiations and manage deal progression with cross-functional teams.

Skills

Enterprise sales

Technology services

Negotiation

Relationship building

Communication

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

• Responsible for driving deeper and wider customer engagements in Customer Interaction domain with the objective of identifying and developing opportunities for growth. The role will be involved in building trusted relationship with a client, understand their value proposition and help them solve their critical business problems. This is a tactical role which contributes to defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit\'s overall results

Responsibilities

• Build and execute the growth strategy and the go to market strategy for the respective product portfolio in the region.
• Identify solution partners and establish regional alliances to develop market and segments.
• Identify high-potential customers and building long-term alliances.
• Understand and analyze client requirements, determine the best solution fit and create a compelling proposition.
• Lead the technical conversations with the clients working alongside the technical architect team.
• Deliver Revenue Targets and Pipeline Growth
• Lead client negotiations, manage deal progression and deal closure by ensuring cross functional teams (BD Teams, Bid Management, Solutions, Legal, Commercial, etc.) are well aligned in stitching a deal together for the customer.
• Proactively identify the problem area internally with product & solutions team, setting up periodic bid calls between, sales, legal, commercial, solution & product to propose the desired solution to customer, prioritize on key opportunities to gain faster closures.

Minimum Qualification & Experience

Enterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role.

Desired Skill sets

• Proven record of coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions.
• Able to translate business information from customer and Provide insights to Solutions, SME, and product to enable development of proposal.
• Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to influence without authority.
• Strong understanding of latest trends in enterprise networking space, including the competitive landscape Tata Communications operates within.

Base Salary Range: $138,922 - $182,683. The salary may be adjusted within this range based on the candidate\'s qualifications, experience, and the specific needs of the position

Benefits Summary: We offer Medical, Dental and Vision Coverage, as well as a 401k plan, and paid leave under our policies.

Other Compensation: The position is eligible to participate in a sales-based incentive program