Engineer - Customer Interaction Suite

Tata Communications; Santa Clara (CA); On-site; USD 151,497 - 199,218; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan

Paid leave

Job summary

A leading telecommunications company in California is seeking an Engineer - Customer Interaction Suite to drive customer engagement and build long-term alliances. This role requires enterprise sales experience in technology services, strong communication skills, and a strategic mindset to execute growth strategies. Competitive salary range is $151,497 – $199,218, with a full-time employment offering including benefits like medical coverage and a 401(k) plan.

Qualifications

• Experience in account management with technology services companies.
• Ability to influence without authority.

Responsibilities

• Build and execute the growth strategy for the product portfolio.
• Identify solution partners and establish regional alliances.
• Lead client negotiations and manage deal progression.

Skills

Enterprise sales experience

Business acumen

Technical knowledge

Excellent communication skills

Negotiation skills

Relationship building

Job description

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About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Responsible for driving deeper and wider customer engagements in Unified Collaboration domain with the objective of identifying and developing opportunities for growth. The role will be involved in building trusted relationships with a client, understanding their value proposition and helping them solve their critical business problems. This is a tactical role that contributes to defining the direction of the operating plans based on the business strategy, with a significant mid‑term impact on the business unit’s overall results.

Responsibilities

• Build and execute the growth strategy and the go‑to‑market strategy for the respective product portfolio in the region.
• Identify solution partners and establish regional alliances to develop market and segments.
• Identify high‑potential customers and build long‑term alliances.
• Understand and analyse client requirements, determine the best solution fit, and create a compelling proposition.
• Lead the technical conversations with clients while working alongside the technical architect team.
• Deliver revenue targets and pipeline growth.
• Lead client negotiations, manage deal progression and closure by ensuring cross‑functional teams (BD, Bid Management, Solutions, Legal, Commercial, etc.) are well‑aligned in stitching a deal together for the customer.
• Proactively identify problem areas internally with the product & solutions team, set up periodic bid calls between sales, legal, commercial, solution & product teams to propose the desired solution to the customer, and prioritize key opportunities for faster closures.

Qualifications

• Enterprise sales experience, having worked with technology services companies (telecom, hardware, software, applications, cloud services) in an account management role.

Desired Skill Sets

• Proven record of coupling business acumen with technology knowledge to connect customer business challenges to technology decisions.
• Ability to translate customer business information and provide insights to Solutions, SME, and product teams to enable proposal development.
• Excellent communicator and collaborator with strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills, and the ability to influence without authority.
• Strong understanding of the latest trends in enterprise networking, including the competitive landscape in which Tata Communications operates.

Base Salary Range

$151,497 – $199,218. The salary may be adjusted within this range based on the candidate’s qualifications, experience and the specific needs of the position.

Benefits Summary

We offer medical, dental and vision coverage as well as a 401(k) plan and paid leave under our policies.

Other Compensation

The position is eligible to participate in a sales‑based incentive program.

Additional Information

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

Industries: Telecommunications