Sr Solutions Engineer

Direct Recruiters Inc.; Indiana (PA); Hybrid; USD 126,000 - 154,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan with company match

Tuition reimbursement

Paid time off including vacation, holiday, and sick time

Job summary

Direct Recruiters Inc. is seeking a Solutions Architect to lead technical strategies from the initial stages through to post-sale alignment.
This role requires a minimum of 5 years of experience in solutions engineering with a strong background in cloud and AI technologies.

The successful candidate will design tailored demos and proof-of-concepts while collaborating with key stakeholders to enhance customer experiences. The position offers competitive compensation and comprehensive benefits.

Qualifications

• 5+ years in solutions engineering or technical pre‑sales.
• Experience in cloud, contact center, or AI platforms.
• Strong grasp of APIs and enterprise architecture.

Responsibilities

• Lead technical strategy from discovery to post-sale.
• Design and deliver tailored demos and proof‑of‑concepts.
• Build ROI models and business cases for projects.

Skills

Solutions engineering

Complex enterprise deals

Voice and messaging technology

APIs and integrations

Consultative leadership

Customer experience platforms

Education

Bachelor's in Computer Science

Job description

Client Summary

• Technology company focused on improving how organizations interact with customers and users
• Provides solutions that help streamline communication and internal processes
• Works with large organizations to enhance efficiency and overall experience
• Combines software and services to support complex operational needs
• Part of a broader organization with an established presence in the market

Position Responsibilities

• Lead technical strategy from discovery through proposal, demo, and post-sale alignment for enterprise opportunities
• Translate operational challenges into orchestrated customer journeys and scalable reference architectures
• Design and deliver tailored demos and proof‑of‑concepts, including full configuration of demo environments independently
• Build ROI models and outcome‑driven business cases around access, containment, cost‑to‑serve, completion, and revenue impact
• Feed structured insights back to Product and GTM; contribute to reusable playbooks, assets, and enablement content

Experience & Skills

• 5+ years in solutions engineering, technical pre‑sales, or solution architecture—ideally in cloud, contact center, or AI‑enabled customer experience platforms
• Proven track record in complex, multi‑stakeholder enterprise deals in healthcare or other highly regulated industries
• Hands‑on experience with Voice, messaging, AI agents, intelligent routing, call containment, and journey orchestration use cases—from design through deployment and measurement
• Strong grasp of APIs, integrations, and enterprise architecture across EHR, CRM, CCaaS, and analytics ecosystems
• Executive presence with the ability to lead consultative conversations from frontline operators to C‑suite
• Curious, customer‑first mindset with a bias toward repeatable processes and continuous improvement
• Bachelor's in Computer Science, Engineering, Information Systems, or equivalent experience
• Willingness to travel approximately 25–30%

Compensation

$140k

• Medical, dental, vision insurance
• Health savings and flexible spending accounts
• Mental health and wellness program (EAP)
• Paid time off including vacation, holiday and sick time
• 401(k) retirement plan with company match up to 6% after one year
• Tuition reimbursement & in‑house learning platform