Sr. Services Support Rep - US

TD SYNNEX North America; Clearwater (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement Program

Accrued Vacation - Including New Hire Vacation!

401(k) plan and employer match

Employee Stock Purchase Plan

Job summary

TD SYNNEX North America seeks a Senior Services Support Representative to manage established accounts and deliver exceptional customer service. Candidates should have a strong sales background and the ability to work under pressure while maintaining a positive attitude. This role offers competitive benefits and opportunities for personal and professional growth within a recognized leader in the industry.

Qualifications

• Knowledgeable in customer service with a friendly demeanor.
• Proven ability in sales and client engagement.
• Ability to manage sensitive information and confidentiality.

Responsibilities

• Formulate account plans and manage an established client base.
• Engage with partners for quotes/orders and ensure accurate processing.
• Identify and develop new business opportunities.

Skills

Customer Service

Positive Attitude

Strategy

Sensitive Information

Microsoft Office

Education

High School/G.E.D. Certification plus 3 years relevant experience

2 Year Degree plus 2 years relevant experience

4 year degree with Sales/Marketing emphasis

Tools

Microsoft Office Suite

Job description

About the Role:

Are you a sales person who enjoys daily interactions with an established client base? TD SYNNEX is looking for a SrServices SupportRepresentative who can deliver results and provide exceptional customer service to our partners. In the Sr Services Support Representative role you work with specific, identified accounts. You will work with your colleagues to provide appropriate information to meet our partners needs while supporting company directives to drive revenues/margins to ensure organizational profitability. Take yourcareer to the next level as an Sr Services SupportRepresentative!

What You'll Do:

• Formulate account plans

• Note account slippage and create a proactive strategy to gain business

• Engage with partners for quotes/orders and ensure that team enters those quotes/orders successfully

• Make inbound and outbound sales calls to an established client base in order to quote prices and provide product information

• Build influential relationships with our vendor partners and re-sellers

• Help re-sellers navigate vendor programs to maximize the profit for both TD SYNNEX and our partners

• Identify and develop business opportunities

• Represent TD SYNNEX professionally in daily interface with internal and external business partners, customers, and supporting departments

• Perform additional duties as assigned

• Meets attendance and punctuality standards

What We're Looking For:

Knowledge, Skills, and/or Abilities Required:

• Adjust readily to change and adapt as needed in regards to multiple parts of our organization

• Work as part of a team. Build solid, effective working relationships with others

• Be able to constructively work under stress and pressure when faced with high workloads and deadlines

• Friendly, outgoing, socially at ease demeanor

• Able to execute instructions and to request clarification when needed

• Foster and lead multiple lines of communication

• Maintain a positive attitude in the face of criticism, rejection, or failure

• Skillfully negotiate, promote/sell ideas persuasively, and close transactions with mutually beneficial results

• Provide courteous and timely service

• Attend to important details with accuracy and efficiency

• Able to use relevant computer system applications (Microsoft Office Suite)

• Able to maintain confidentiality of sensitive information

Required Experience and Education (Years & Type):

• High School/G.E.D. Certification plus 3 years relevant experience-

• 2 Year Degree plus 2 years relevant experience

Preferred Experience and Education (Years & Type):

• 4 year degree with Sales/Marketing emphasis

• Proficiency in Microsoft Office Suite

When you help us and join our team you'll get:

• Medical, Dental, Vision Insurance

• Tuition Reimbursement Program

• Accrued Vacation - Including New Hire Vacation!

• 401(k) plan and employer match

• Employee Stock Purchase Plan

AND MUCH MORE!

Key Skills

Customer Service, Microsoft Office, Positive Attitude, Sensitive Information, Strategy

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.