Sr. Repair Services and NPI Engineer WW

TD SYNNEX North America; Roseville (CA); On-site; USD 81,000 - 99,000; Full time

Job summary

TD SYNNEX North America is seeking a Senior Repair Services & NPI Engineer to lead repair, testing, and service programs for technology solutions. You will drive onboarding of new products, define scope, and collaborate across engineering, manufacturing, supply chain, quality, and sales.

You will design and validate test equipment and software, develop validation procedures, and ensure compliance with customer specs and regulatory standards.

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related technical field.
• 10+ years of experience in engineering, repair services, manufacturing integration, test engineering, or New Product Introduction (NPI).
• Experience supporting technologies such as: Storage systems Network switches Servers Broadband equipment Retail point-of-sale systems Medical devices
• Strong project management and cross-functional leadership experience.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills in English.

Responsibilities

• Lead the onboarding of new products, services, repair programs, and customer projects.
• Define project scope, resource requirements, timelines, and deliverables.
• Support quotation development by providing technical expertise, effort estimates, and resource planning.
• Manage projects to ensure delivery within scope, budget, and schedule.
• Partner with engineering, manufacturing, quality, operations, supply chain, scheduling, and sales teams to execute project plans.
• Drive accountability for project milestones and follow up on critical action items.
• Collaborate with customer engineering and operations teams to implement new service programs and process improvements.
• Design, develop, and validate test equipment, software applications, fixtures, and packaging solutions.
• Develop test scripts, validation procedures, and troubleshooting methodologies.
• Ensure new products and solutions meet customer specifications, regulatory requirements, and quality standards.
• Support technical documentation, implementation plans, and ongoing product enhancements.
• Develop repair procedures, support processes, troubleshooting guides, and manufacturing work instructions.
• Train operational teams on repair methodologies, product architecture, schematics, firmware functionality, Approved Vendor Lists (AVL), and Bills of Materials (BOM).
• Continuously improve repair processes, efficiency, and service quality.
• Install and configure services according to approved implementation plans.

Skills

Project leadership

Cross-functional leadership

English communication

Analytical thinking

Education

Bachelor's degree in Electrical/Electronics Engineering or related field

Tools

Test equipment tooling

Validation software

BOM/AVL knowledge

Job description

About The Role

Are you passionate about bringing new technology products and services to life? As a Senior Repair Services & NPI (New Product Introduction) Engineer, you will play a critical role in launching, optimizing, and sustaining repair, testing, and service programs for leading technology solutions. In this highly visible role, you will lead cross‑functional projects that support product onboarding, process development, test engineering, and operational excellence. You will collaborate with engineering, manufacturing, supply chain, quality, sales, and customer teams to deliver innovative service solutions that improve quality, efficiency, and customer satisfaction. This is an exciting opportunity for an experienced engineering professional who enjoys solving complex technical challenges, leading initiatives from concept to execution, and making a measurable impact on business performance.

What You'll Do

Project Leadership & New Program Introduction

• Lead the onboarding of new products, services, repair programs, and customer projects.
• Define project scope, resource requirements, timelines, and deliverables.
• Support quotation development by providing technical expertise, effort estimates, and resource planning.
• Manage projects to ensure delivery within scope, budget, and schedule.

Cross‑Functional Collaboration

• Partner with engineering, manufacturing, quality, operations, supply chain, scheduling, and sales teams to execute project plans.
• Drive accountability for project milestones and follow up on critical action items.
• Collaborate with customer engineering and operations teams to implement new service programs and process improvements.

Test Engineering & Product Development

• Design, develop, and validate test equipment, software applications, fixtures, and packaging solutions.
• Develop test scripts, validation procedures, and troubleshooting methodologies.
• Ensure new products and solutions meet customer specifications, regulatory requirements, and quality standards.
• Support technical documentation, implementation plans, and ongoing product enhancements.

Repair & Process Engineering

• Develop repair procedures, support processes, troubleshooting guides, and manufacturing work instructions.
• Train operational teams on repair methodologies, product architecture, schematics, firmware functionality, Approved Vendor Lists (AVL), and Bills of Materials (BOM).
• Continuously improve repair processes, efficiency, and service quality.
• Install and configure services according to approved implementation plans.

Required Qualifications

What We're Looking For

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related technical field.
• 10+ years of experience in engineering, repair services, manufacturing integration, test engineering, or New Product Introduction (NPI).
• Experience supporting technologies such as: Storage systems Network switches Servers Broadband equipment Retail point-of-sale systems Medical devices
• Strong project management and cross‑functional leadership experience.
• Excellent analytical, troubleshooting, and problem‑solving skills.
• Strong verbal and written communication skills in English.

Preferred Qualifications

• Project Management certification (PMP or equivalent).
• Experience developing automated test equipment and validation processes.
• Experience working with product lifecycle management and engineering change processes.
• Additional regional language capabilities.

Success in This Role

You Will Thrive In This Position If You

• Take ownership and drive projects to completion.
• Communicate effectively across technical and non‑technical teams.
• Adapt quickly in fast‑paced environments.
• Demonstrate sound judgment and decision‑making under pressure.
• Build strong relationships with colleagues, customers, and stakeholders.
• Embrace continuous learning and emerging technologies.

Working Conditions

• Occasional non‑standard work hours or overtime based on business needs.
• Domestic travel may be required.
• Must be able to lift and move materials up to 40 lbs.
• Required to wear appropriate Personal Protective Equipment (PPE) and follow all safety protocols.

Salary Range Requirement

Actual annual compensation offered for this exempt role will be a minimum annual salary of $90,000 based on several variables including length and depth of work experience, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

Why Join TD SYNNEX?

At TD SYNNEX, you'll have the opportunity to work with cutting‑edge technologies, lead impactful engineering initiatives, and collaborate with talented teams across the organization. We are committed to fostering a culture of innovation, inclusion, continuous learning, and professional growth.

Whether you're developing new service solutions, improving repair operations, or enabling successful product launches, your contributions will directly influence customer success and business outcomes.

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.