Vendor Solutions Representative (IBM-SW) - CCA

SYNNEX Corporation; Florida; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Elective benefits

Career growth programs

Life and well-being programs

Diversity & inclusion

Job summary

TD SYNNEX is seeking a Vendor Solutions Representative (IBM-SW) to manage and grow relationships with Caribbean Central America accounts from a remote U.S. hub. You will configure solutions, price, quote, and process customer requests while educating clients on vendor programs and promotions.

You’ll collaborate across teams to resolve pre-sales issues, negotiate terms, and drive TD SYNNEX product adoption. Strong English and multi-cultural skills are essential.

Qualifications

• High school diploma or equivalent.
• 1+ years of relevant work experience.
• Proficient in English (level B2 or higher).
• Able to configure, price, quote, and process requests.

Responsibilities

• Serve as primary contact for assigned customers and accounts.
• Market and identify needs for TD SYNNEX products and solutions.
• Provide education on pricing programs and promotions.
• Negotiate terms including pricing and freight.
• Coordinate with customers, colleagues, and vendors to resolve pre-sales issues.

Skills

CRM

Negotiation

Cross-functional

Sales support

English proficiency

Education

Associate degree in Business/IT

Tools

ERP/CRM tools

Job description

Job Description

Job Description: The Vendor Solutions Representative (IBM-SW) for our CCA (Caribbean Central America) Organization researches and markets to their assigned customers and accounts new products and solutions opportunities that leverage and promote TD SYNNEX’s business. Performs customer engagements, quote follow up, pipeline management, and provides education on vendor pricing programs and promotions. “Let’s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.”

What You’ll Do:

• Act as a primary point of contact that is responsible for the management and growth of relationships, routinely markets to and engages the assigned customers to identify needs for and to promote products and solutions. (20%)
• Creates and delivers solutions (configurations) to the customer using judgment and discretion to select the appropriate tool sets and technical knowledge to effectively configure, price, quote and process requests for specific hardware, software, services and configuration design. (20%)
• Routinely provides education and technical guidance for product alternatives, cross-reference assistance, and support to the customer regarding solutions hardware, software, services, services renewals, warranty uplifts, consolidations and additional TD SYNNEX solutions. (20%)
• Builds customer relationships to effectively market a broad range of TD SYNNEX’s product portfolio and drive incorporation of TD SYNNEX products and services. (15%)
• Routinely negotiates terms, e.g., pricing, freight, return privileges, product substitutions, insurance, terminations, etc. (15%)
• Collaborates and coordinates with customers, colleagues and vendors to resolve all pertinent pre‑sales issues, e.g., credit, engineering, etc. and escalates issues when necessary. (10%)

Other Duties & Responsabilities:

Additional duties as assigned Meets attendance and punctuality standards

What We’re Looking For:

• High School Graduate with HS Diploma field of study required.
• College's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
• 1+ Years of relevant work experience.
• Proficient in English (level B2 or higher) required.
• Able to execute instructions and to request clarification when needed.
• Able to use a 10-key quickly and accurately.
• Possesses strong data entry skills.
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
• Possesses strong multi-cultural interpersonal skills.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to work independently with minimum supervision.
• Able to be immobile for long extended periods.
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at an intermediate level.

Other Education/Certifications:

Associate Degree with Business, IT, or related Field of Study preferred

Working Conditions:

Professional environment (Remote). Occasional non-standard work hours or overtime as business requires. Represents the company to the customer and the customer to the company in all sales-oriented activities.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed.
• Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company

At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook