Field Technician

TD SYNNEX North America; New York (NY); On-site; USD 74,501,000 - 96,432,000; Full time

Benefits offered by this job

Elective Benefits

Career growth programs

Life empowerment program

DEI initiatives

Onboarding & networking

Job summary

TD SYNNEX North America is seeking a Field Service Technician to diagnose, repair, and maintain computer hardware across customer locations. The role requires you to be within a 45-minute commute of listed areas and involves travel, on-site support, and hardware upgrades.

You will work with OEM certifications, manage diagnostics, and communicate data for escalations, while building technical expertise for advanced IT roles. A valid driver's license and reliable vehicle are needed.

Qualifications

• 1–2 years of experience in IT support, field services, or hardware repair.
• Customer-facing technical roles are preferred.
• Strong knowledge of computer systems, operating systems, networking hardware, and data center equipment.

Responsibilities

• Diagnose, troubleshoot, and repair computer hardware and system components per manufacturer specs.
• Replace defective parts and perform hardware installations/upgrades.
• Collect and communicate technical data to support teams for escalations and planning.
• Follow service procedures, documentation standards, and daily admin tasks.
• Deliver on-site support and maintain positive client relationships.

Skills

IT support

Field services

Hardware repair

Education

CompTIA A+

Network+

Tools

OS knowledge

Networking hardware

Servers & data centers

Job description

Join TD SYNNEX as a Field Service Technician and play a critical role in keeping our clients' technology running smoothly. In this hands-on position, you will diagnose, repair, and maintain computer hardware systems across customer locations. This is an excellent opportunity for early-career IT professionals looking to build technical expertise, gain field experience, and grow into advanced engineering or infrastructure roles.

To succeed in this role, you must currently reside within a 45-minute commute of one of the following areas:

• Fairfield, CA (within 25 mile radius)
• Long Island, NY (Zip 11779)
• Charlotte, NC
• Chicago, IL
• Houston, TX
• Tampa, FL
• Orlando, FL

What You’ll Do

• Diagnose, troubleshoot, and repair computer hardware and system components in line with manufacturer specifications.
• Replace defective parts and perform hardware installations and upgrades.
• Collect and communicate technical data to support teams for escalations and project planning.
• Follow established service procedures, documentation standards, and daily administrative processes.
• Deliver excellent on-site support and maintain positive client relationships.

What We’re Looking For

We’re looking for candidates who are driven, reliable, and eager to develop their careers in IT field services.

Required Qualifications

• 1-2 years of experience in IT support, field services, or hardware repair.

Preferred Qualifications

• CompTIA A+, Network+, or equivalent OEM certifications.
• Experience working in customer-facing technical roles.
• Strong working knowledge of:
• Computer systems and operating systems.
• Networking hardware and cabling standards.
• Servers, data center equipment, and power supplies.
• Ability to diagnose, repair, test, and replace hardware components confidently.
• Valid Driver’s License with a clean driving record.
• Access to a reliable personal vehicle (mileage reimbursed).

Working Conditions

This position involves frequent travel and physical activity. Candidates should be comfortable with:

• Local and occasional long-distance travel, including potential air travel.
• Working in tight or confined spaces (e.g., under desks, kiosks, or counters).
• Climbing ladders (up to 12 feet).
• Bending, lifting, and moving equipment (up to 75 lbs unassisted).
• Participating in on-call rotations and after-hours support.

Salary Range Requirement

Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

• Qualified candidates can expect an hourly rate beginning at $26.00 or more depending on experience and geographical area.

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.