Sr Servicenow Technical Consultant-ITOM

GlideFast Consulting; United States; On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Work from home

Bonus opportunities

Job summary

GlideFast Consulting seeks a Senior Technical Consultant to design, develop, and own ServiceNow solutions, providing administration, app development, maintenance, and technical support for clients.

You will lead ITOM workstreams (Service Mapping & Discovery), implement REST/SOAP integrations, write and review business rules, client scripts, UI policies, and data policies, and mentor other consultants while guiding implementation sessions.

Qualifications

• 3+ years as a ServiceNow developer.
• Experience with Service Mapping & Discovery.
• 1+ year in a consulting role delivering software implementations.
• 3rd party integrations development (REST, SOAP, MID Servers).
• Working knowledge of web services (REST, SOAP), XML and JSON.
• Operating systems knowledge (Linux, Windows).
• ITIL foundations knowledge.

Responsibilities

• Deliver high-quality consulting services to install, configure, and integrate ServiceNow.
• Develop custom software solutions through scripting and development.
• Prepare technical documentation as specified in contracts and internally required.
• Provide value-based assessments and workshops for customers.
• Write and review business rules, client scripts, script includes, UI policies, and data policies.
• Troubleshoot configuration/script issues and attend requirements sessions.
• Lead implementation sessions and mentor other consultants.

Skills

ServiceNow development

REST/SOAP integration

ITIL foundations

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Tools

MID Servers

XML/JSON

REST API

Job description

As a Senior Technical Consultant with GlideFast, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform.

Employment Status:

Full-time and Perm

Desired Skillsets:

ITOM, specifically Service Mapping & Discovery

Responsibilities:

• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices

Required Skills/Experience:

• 3+ years as a ServiceNow developer
• Experience working as a ServiceNow Developer with Service Mapping & Discovery
• 1+ year(s) in a consulting role, delivering software implementations preferable
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Working proficiency in the following skills are encouraged:
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical

Certifications/Education:

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer preferred

The starting pay range for this role is $130,000.00 - $165,000 + Bonus. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

What we offer?

Health, Dental, and Vision Insurance

Flex Paid Time off

401k Retirement Plan

Long and Short-Term Disability

Life Insurance

Referral Program

Quarterly bonus opportunities for billable employees

Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements

Professional Development through training and advancement opportunities

Work from home

Annual GlideFest Conference

Wellness Programs

EEO Employer

Everforth GlideFast is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [e-mail].