Sr ServiceNow Technical Consultant - CSM

GlideFast Consulting; United States; On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Flex Paid Time off

401k Retirement Plan

Long and Short-Term Disability

Life Insurance

Quarterly bonus opportunities

Professional Development opportunities

Work from home

Wellness Programs

Job summary

GlideFast Consulting is seeking a Senior Technical Consultant specializing in Customer Service Management (CSM). You will be responsible for developing and owning technical solutions on the ServiceNow platform while mentoring other consultants. The role allows for remote work in the USA and emphasizes strategic implementation.

The ideal candidate will have ServiceNow development technology expertise with at least 3 years of experience. Compensation ranges from $130,000 to $170,000, with additional bonus opportunities.

Qualifications

• 3+ years as a ServiceNow developer.
• 1+ years in a consulting role delivering software implementations.
• Strong consultative skills with software service delivery.

Responsibilities

• Deliver consulting services to install and integrate ServiceNow software products.
• Develop custom software solutions and prepare technical documentation.
• Troubleshoot configuration/script issues.

Skills

ServiceNow development experience

Consultative skills

Knowledge of networking concepts

Knowledge of relational databases

Experience with ITIL foundations

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ITIL v3 or v4 Certification

Tools

REST

SOAP

Linux

Windows

MySQL

MSSQL

Oracle

Job description

Location

Remote (USA)

Employment Status

Full-time and Perm

Desired Skillset

CSM

What is the role?

As a Senior Technical Consultant- CSM with Everforth GlideFast, you will develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust client solutions, utilizing the ServiceNow platform. In this role, you will operate independently while actively mentoring and supporting other Technical Consultants. You will serve as a trusted advisor across multiple products and processes, take a strategic role in product implementations, and consistently align your work with the broader project vision to drive meaningful, value-based outcomes for clients.

Responsibilities

• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices

Qualifications

• 3+ years as a ServiceNow developer
• 1+year(s) in a consulting role, delivering software implementations preferable
• Experience as a developer on multiple ServiceNow CSM projects
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Working proficiency in the following skills are encouraged:
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical

What will you bring with you?

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• (1) ServiceNow Mainline Implementation Certification (ITSM, CSM) required
• ITIL v3 or v4 Certification preferred

The starting pay range for this role is $130,000.00 - $170,000 + Bonus. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

What we offer?

• Health, Dental, and Vision Insurance
• Flex Paid Time off
• 401k Retirement Plan
• Long and Short-Term Disability
• Life Insurance
• Referral Program
• Quarterly bonus opportunities for billable employees
• Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements
• Professional Development through training and advancement opportunities
• Work from home
• Annual GlideFest Conference
• Wellness Programs

EEO Employer Everforth GlideFast is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [e-mail].