ServiceNow Business Process Consultant

GlideFast Consulting; United States; Remote; USD 130,000 - 165,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Flex Paid Time off

401k Retirement Plan

Long and Short-Term Disability

Life Insurance

Referral Program

Quarterly bonus opportunities for bill

Employee Recognition and Rewards-bonus

Professional Development through培训 and

advancement opportunities

Work from home

Annual GlideFest Conference

Wellness Programs

Job summary

GlideFast Consulting is seeking a Business Process Consultant to design and deploy best-practice process solutions, leading discovery, re-engineering, and analysis sessions to identify repeatable, efficient solutions. You will document and support delivery to help customers manage work more efficiently and meet project goals.

The role emphasizes guiding customers on ServiceNow capabilities, delivering tailored demos, and collaborating for continuous improvement across multiple complex

Qualifications

• 3+ years working with the ServiceNow platform in at least two modules.
• 3+ years experience in management consulting, process design, or product management.
• Experience leading and executing complex strategic and operational initiatives at large organizations.
• Experience partnering and advising key stakeholders/executives.
• Advanced presentation skills, including creation and delivery of professional PowerPoint presentations.
• Ability to facilitate client workshops, communicate process recommendations, and manage stakeholder engagement.
• ITIL Foundations Certification required; ServiceNow Certified System Administrator preferred; CIS or multi-module experience preferred.

Responsibilities

• Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements.
• Document, communicate and validate business, functional design, and process requirements throughout the engagement.
• Identify areas of process/platform improvement and recommend solutions to gain efficiencies and increase adoption.
• Provide guidance to customers on ServiceNow tools, features, and processes.
• Ensure all process-related deliverables are high quality, on time, and deliver valued outcomes.
• Design and deliver tailored ServiceNow solution demonstrations aligned to objectives with metrics to quantify value.
• Collaborate to support continuous improvement of delivery, processes, collateral, and team development.
• Invest and maintain expertise in ServiceNow products, processes, and features.
• Handle multiple complex projects across customers and the ServiceNow platform.

Skills

ServiceNow platform experience

Management consulting

Process design

Product management

Executive stakeholder management

PowerPoint / presentation skills

Workshop facilitation

ITIL Foundations Certification

Education

ITIL Foundations Certification

Tools

ServiceNow

Job description

As a Business Process Consultant with GlideFast, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support the delivery of the overall solution that will allow your customers to manage work more efficiently, and meet the overall goals of the project.

Location: Remote (USA)

Employment Status: Full-time and Perm

ESSENTIAL FUNCTIONS:

• Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements.
• Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.
• Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.
• Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value.
• Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
• Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value.
• Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development.
• Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features.
• Handle multiple complex projects or initiatives across customers and the ServiceNow platform

REQUIRED SKILLS/EXPERIENCE:

• 3+ years working with the ServiceNow platform with experience in at least two modules
• 3+ years experience in management consulting, process design, or product management
• Experience leading and executing complex strategic and operational initiatives at large organizations
• Experience partnering and advising key stakeholders/executives
• Experience leading and executing complex strategic and operational initiatives at large organizations
• Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations
• Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement
• ITIL V3 or V4 Foundations Certification required
• ServiceNow Certified System Administrator preferred
• ServiceNow CIS or Experience in multiple modules preferred

The starting pay range for this role is $130,000.00 - $165,000 + Bonus. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

What we offer?

• Health, Dental, and Vision Insurance
• Flex Paid Time off
• 401k Retirement Plan
• Long and Short-Term Disability
• Life Insurance
• Referral Program
• Quarterly bonus opportunities for billable employees
• Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements
• Professional Development through training and advancement opportunities
• Work from home
• Annual GlideFest Conference
• Wellness Programs

EEO Employer

Everforth GlideFast is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [e-mail].