Engagement Manager (Remote)

GlideFast Consulting LLC; United States; Remote; USD 160,000 - 185,000; Full time

Job summary

A leading consulting firm is seeking an Engagement Manager to oversee ServiceNow implementation projects. The ideal candidate will have 2+ years of project management experience and a strong background in consulting. Responsibilities include managing resources, ensuring project delivery on scope, schedule, and budget, and acting as a trusted advisor to clients. This fully remote position offers a competitive salary between $160,000 and $185,000, depending on experience and location.

Qualifications

• 2+ years experience in project/program management.
• 1+ year(s) professional consulting experience.
• Knowledge of the ServiceNow ecosystem.

Responsibilities

• Build and maintain strong relationships with client stakeholders.
• Lead ServiceNow implementation projects using GlideFast Engagement Methodology.
• Proactively manage project governance including budget tracking.
• Develop and maintain detailed project plans and resource forecasts.
• Drive clear communication with clients through status reporting.

Skills

Project/program management

Consulting experience

ServiceNow ecosystem knowledge

MSProject

JIRA

Scrum methodology

Agile frameworks

Education

Agile/SAFe Scrum Master certification

CSA

Tools

ServiceNow PPM

Job description

Work with the best consultants and developers in the industry.

Reference

JBRQ0001010

Job Details

Remote

Travel Requirements: As an Engagement Manager with GlideFast Consulting, you will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team.

What is the role?

• Build and maintain strong relationships with client stakeholders, acting as a trusted advisor throughout the project lifecycle
• Lead ServiceNow implementation projects using the GlideFast Engagement Methodology and ServiceNow Adaptive Implementation Framework (SAIF), ensuring delivery on scope, schedule, and budget
• Proactively manage project governance including RIDAC items, budget tracking, schedule adherence, and scope management to drive successful outcomes
• Develop and maintain detailed project plans, Work Breakdown Structures, and resource forecasts while keeping PPM and related tools updated with project status, risks, and issues
• Drive clear communication with clients and leadership through weekly status reporting, risk management, and proactive issue resolution
• Oversee the creation and delivery of project collateral such as kickoff decks, meeting notes, and implementation documentation, ensuring timely distribution and centralized storage
• Facilitate discovery workshops to validate requirements and align business objectives with technical solutions
• Collaborate with Solution Consultant, BPC’s, and developers to deliver high‑quality, best practice solutions that achieve measurable results and positive client feedback
• Act as the primary liaison and escalation point for clients, advising on strategic initiatives, participating in customer success reviews, and driving consistently strong CSAT scores
• Continue learning service delivery solutions, technologies, and methodologies
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
• Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

What experience do you need for success?

• 2+ years experience in project/program management
• 1+ year(s) professional consulting experience
• Knowledge of the ServiceNow ecosystem
• Knowledge of one or more project management software suites: MSProject, JIRA, ServiceNow PPM
• Experience providing effective, regular client project status reports
• Experience with Scrum methodology and project management
• Ability to quickly adapt to and utilize the current GlideFast implementation and advisory methodologies
• Beginner to intermediate experience with multiple Agile and project management frameworks: SAFe, Agile, Waterfall, Hybrid, Kanban, Lean

What will you bring with you?

• Agile/SAFe Scrum Master certification
• CSA
• Maintain an active government security clearance if applicable

The starting pay range for this role is $160,000.00 - $185,000.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [e-mail].