Sr. ServiceNow Developer - 15163

Novisync Solutions Inc.; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

Novisync Solutions Inc. is seeking a Senior ServiceNow Developer in Atlanta to design, implement, and optimize ServiceNow solutions for enhancing IT service management. The role requires collaboration with stakeholders to provide effective IT service solutions.

The ideal candidate will have over 5 years of experience in ServiceNow development and administration, a Bachelor's degree, and a strong grasp of ITSM processes. Local candidates are preferred for this initial contract-based position.

Qualifications

• 5+ years of hands-on experience with ServiceNow development and administration.
• Strong understanding of ITSM and ITOM processes.
• Familiarity with Agile/Scrum methodologies.

Responsibilities

• Design, develop, and implement ServiceNow solutions.
• Collaborate with stakeholders to gather and refine requirements.
• Troubleshoot and resolve technical issues on the ServiceNow platform.

Skills

ServiceNow development

ITSM processes

Problem-solving

Communication

Agile/Scrum methodologies

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow modules

Job description

Job Summary

As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stakeholders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization’s use of ServiceNow.

While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.

Local Atlanta Candidates Only.

Responsibilities

• Design, develop, and implement ServiceNow solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Customize and configure ServiceNow applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team’s technical growth.
• Stay updated on the latest ServiceNow features and industry best practices.
• Ensure compliance with coding standards, security policies, and best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5+ years of hands‑on experience with ServiceNow development and administration.
• Strong understanding of ITSM and ITOM processes, including workflows and automation.
• Proven experience with ServiceNow modules such as ITSM, CSM, and HAM.
• Familiarity with Agile/Scrum methodologies for project delivery.
• Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable.
• Excellent problem‑solving skills and attention to detail.
• Strong communication and collaboration skills to work effectively with cross‑functional teams.