Sr. ServiceNow Developer

SMX Services & Consulting, Inc.; Atlanta (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

SMX Services & Consulting, Inc. is seeking a Senior ServiceNow Developer to enhance their existing ServiceNow environment. This role involves collaborating with stakeholders and executing technical solutions while performing development and configuration tasks. The candidate should have over 10 years of IT experience, with specific skills in ServiceNow development.

Ideal candidates will have a strong background in ITSM, CSM, and HRSD implementations, along with a capability to work independently in a fast-paced environment. The position is located in Atlanta, GA, and local candidates are preferred.

Qualifications

• 10+ years of overall IT experience.
• 3-5 years of hands-on ServiceNow development and administration experience.
• Deep understanding of ServiceNow platform architecture.

Responsibilities

• Design and deploy ServiceNow solutions to support business requirements.
• Troubleshoot and resolve platform issues.
• Create and maintain reports and dashboards.

Skills

ServiceNow development

Integration protocols (REST, SOAP)

ITIL frameworks

Analytical skills

Customer service skills

Job description

Preferred Location: Candidates local to or near Atlanta, GA are strongly preferred.

Experience Required: 10+ Years.

Position Overview

We are seeking a highly skilled Senior ServiceNow Developer to support and enhance our existing ServiceNow environment while contributing to strategic platform re-implementation initiatives. This role requires a hands‑on technical expert with extensive experience in ServiceNow development, configuration, integrations, and platform implementations. The ideal candidate will be a self‑starter who can quickly understand business requirements, execute backlog items, and collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities

ServiceNow Development & Platform Enhancement

• Design, develop, configure, test, and deploy ServiceNow solutions to support business requirements.
• Execute development and configuration activities for backlog items and enhancement requests.
• Utilize ServiceNow Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, and other platform capabilities to automate business processes.
• Troubleshoot and resolve platform issues while ensuring adherence to ServiceNow best practices.

Service Catalog & Employee Experience

• Develop and enhance Service Catalog items, Record Producers, and request workflows.
• Support and optimize the Service Portal and Employee Center to improve user experience and self‑service adoption.
• Maintain and improve knowledge management processes, including Knowledge Base structure, governance, and usability.

Implementations & Integrations

• Participate in full lifecycle ServiceNow implementations, upgrades, rollouts, module deployments, and system migrations.
• Gather requirements, design solutions, perform testing, and support deployment activities.
• Design, develop, and maintain integrations with third‑party systems using REST and SOAP APIs.

Reporting & Documentation

• Create and maintain reports, dashboards, and Performance Analytics to provide actionable insights.
• Develop and maintain technical documentation, process documentation, and operational procedures within ServiceNow.

Required Qualifications

Technical Skills

• 10+ years of overall IT experience with a minimum of 3‑5 years of hands‑on ServiceNow development and administration experience.
• Strong experience implementing and supporting:

• ITSM (Incident, Problem, Change, Knowledge, Request, and Catalog Management)
• CSM (Customer Service Management)
• HRSD (Human Resources Service Delivery)
• CMDB (Configuration Management Database)

• Deep understanding of ServiceNow platform architecture and best practices.
• Workflows and Flow Designer.
• Client Scripts, Business Rules, UI Policies, and UI Actions.
• ServiceNow customization and configuration.
• Integration protocols including REST and SOAP APIs.

Implementation Experience

• Proven experience participating in or leading ServiceNow implementation projects, platform rollouts, major module deployments, or migrations.
• Strong understanding of ITIL frameworks, change management, and continuous process improvement methodologies.

Certifications (Preferred)

(No specific certifications listed.)

Professional Skills

• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Excellent verbal and written communication skills with strong documentation capabilities.
• Strong analytical, troubleshooting, and problem‑solving abilities.
• Exceptional customer service skills and professionalism when handling sensitive or high‑priority issues.
• Proven ability to collaborate effectively across technical and business teams.
• Highly organized, adaptable, and results‑driven.

Preferred Qualifications

• Experience working within Higher Education institutions.
• Experience supporting Federal, State, or Local Government organizations.
• Previous involvement in large‑scale ServiceNow transformation or re‑implementation projects.

Must-Have Skills

(No specific skills listed.)