PT Service Manager

Melrose; Houston (TX); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Melrose in Houston, TX seeks a Sr Service Manager to lead store operations, ensure outstanding customer service, and drive sales performance. You will supervise staff, organize schedules, train employees, and enforce policies and safety standards.

The role requires prior supervisory experience in retail, ability to handle busy periods, and a focus on merchandising, loss prevention, and teamwork. Promotion rules apply for junior staff in under 45 days of employment.

Qualifikationen

• Minimum of 3 months of supervisory experience in a similar retail environment or 6 weeks as sales/cashier at Melrose.
• Promotion rules require promotion request form to HR for associates with under 45 days of employment.

Aufgaben

• Provide quality team service and maintain clean, organized surroundings according to company standards.
• Supervise staff, coordinate staffing schedules, direct and train employees, and ensure safety and loss prevention.

Kenntnisse

Supervisory experience

Retail environment

Jobbeschreibung

# PT Service Manager6 - Northwood Shopping Center - Houston, TX 77039## Sr Service Manager Job DescriptionPrimary Objective: The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.Abilities: Exercise good judgment and initiative to supervise and direct the activities of the store. Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service. Organize work to maintain a smooth work flow. Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees. Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments. Learn and understand the accurate use of all equipment and policies and procedures. Recognize urgent situations.## QualificationsTypical Physical Demands: Requires full range of body motion, including, but not limited to: walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye-hand coordination. Requires extensive standing and walking. Occasionally lifting up to 50 lbs. Requires working under stressful conditions and occasional extended hours.Qualifications: A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose. In order to promote a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, they must have a minimum of 2 months of prior supervisory experience that can be verified. (Must fill out promotion request form and submit to HR)Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior. Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.