Sr. Sales Operations Manager

Visa Inc.; Foster City (CA); Hybrid; USD 142,000 - 207,000; Full time

Job summary

An established industry player is seeking a Sr. Manager of Sales Operations to lead and optimize billing processes for Value-Added Services. This hybrid role requires a strong analytical mindset and proficiency in MS Dynamics, ensuring accuracy and efficiency in billing workflows. The ideal candidate will have extensive experience in billing and sales operations, with a proven track record of troubleshooting complex issues and developing long-term solutions. Join a dynamic team that values collaboration and innovation, and contribute to the success of a forward-thinking organization that offers a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Wellness Program

Qualifications

• 8+ years of experience in billing or sales operations.
• Strong analytical skills with proficiency in data analytics tools.
• Demonstrated ability to troubleshoot complex billing issues.

Responsibilities

• Lead and optimize billing processes for Value-Added Services.
• Collaborate with finance and IT teams for seamless integration.
• Utilize data analytics to track performance metrics.

Skills

Billing Systems Mastery

Data Analytics

Root Cause Analysis

Communication Skills

Collaboration with Cross-Functional Teams

Education

Bachelor’s Degree

MBA or Advanced Degree

Tools

MS Dynamics

Data Analytics Tools

Job description

The scope of the Sr. Manager of Sales Operations role encompasses leading and optimizing the company's billing processes, particularly for Value-Added Services (VAS). This includes mastering billing systems, addressing and resolving billing issues through root cause analysis, and developing long-term solutions to prevent discrepancies. The role involves continuous monitoring and improvement of billing workflows within MS Dynamics, utilizing data analytics to track performance metrics and generate insights. The Sr. Manager will collaborate closely with finance and IT teams to ensure seamless integration and alignment and will engage with senior management and key stakeholders to communicate updates and resolutions. Additionally, the role includes developing and maintaining comprehensive documentation of billing processes, issues, and resolutions.

Essential Functions

Billing Issues and Resolution:

• Conduct research and provide feedback on billing systems, understanding the complexities of our processes.
• Address and resolve billing issues across Value-Added Services (VAS) with a focus on accuracy and operational efficiency.
• Engage with key stakeholders, including presenting and discussing billing issues with senior management.
• Learn and master our billing systems to effectively troubleshoot and resolve issues.
• Conduct thorough root cause analysis to identify the underlying causes of billing issues and develop effective solutions.
• Obsess over billing issues, ensuring that no detail is overlooked in the pursuit of accuracy and efficiency.
• Prepare and present decks in large group settings to effectively communicate billing issues and provide updates on causes and root causes.
• Introduce improvements to efficient workflows within the MS Dynamics environment to eliminate billing issues.
• Continuously monitor billing processes to identify recurring issues and develop long-term solutions to prevent future discrepancies.
• Collaborate with the finance and IT teams to ensure seamless integration and alignment between billing systems and financial reporting.
• Develop and maintain comprehensive documentation of billing processes, issues, and resolutions to support knowledge sharing and process consistency.
• Utilize data analytics tools to track billing performance metrics and generate actionable insights for process optimization.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:

8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• MBA or advanced degree is a plus.
• Minimum of 7-10 years of experience in billing, sales operations, or finance, with at least 5 years in a managerial role.
• Proficiency in MS Dynamics and strong understanding of Sales Operations processes.
• Strong analytical skills with experience using data analytics tools to track performance metrics and generate insights.
• Demonstrated ability to troubleshoot complex billing issues and develop effective long-term solutions.
• Excellent communication skills, with experience presenting to and engaging with senior management and large groups.
• Proven ability to collaborate with cross-functional teams, including finance and IT, to ensure seamless integration and alignment.
• Demonstrated leadership skills with the ability to drive initiatives and foster a culture of billing accuracy and efficiency.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 142,200.00 to 206,350.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.