Sr. Retention Specialist (Remote)

American Income Life; Cheyenne (WY); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Education reimbursement

Paid holidays

Job summary

American Income Life is seeking a Sr. Retention Specialist to join our team in a remote/work-from-home role. You will handle data entry, indexing, and mail processing across multiple systems, ensuring accurate, timely transactional workflows.

The ideal candidate has a high school diploma, can type 50 wpm, shows strong alpha-numeric recognition, and can lift up to 50 lbs. Valid driver’s license and capable use of standard office equipment are required.

Qualifications

• High school diploma or equivalent.
• Typing at least 50 wpm.
• Strong alpha-numeric recognition.
• Ability to lift up to 50 lbs.
• Valid driver’s license.

Responsibilities

• Data entry and indexing using computer systems.
• Enter, update, verify and retrieve data across various systems.
• Operate postage, FedEx and UPS machines.
• Sort mail, apply postage and manage department orders.
• Pickup/deliver mail and bank deposits as needed.

Skills

Data entry

Typing 50 wpm

Alpha-numeric recognition

Attention to detail

Education

High school diploma or equivalent

Tools

Postage metering machines

Job description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.Role Overview:Could you be our next Sr. Retention Specialist? American Income Life is looking for a Sr. Retention Specialist to join the team!In this role, you will be responsible for the assignments described below, varying in work required at any particular area of the department and based on departmental need.This is a remote / work-from-home position.What You Will Do:Data entry work and indexing using a computer and appropriate software.Enter, update, research, verify and/or retrieve data within various systems.Operate postage, FedEx and UPS machines.Sort 1st class and presort mail and apply proper postage.Fill and put away department orders.Order labels for mailboxes and make necessary address changes.Pick up and drop off daily mail from Post Office and AIMS.Deliver bank deposits as necessary.Make regular, scheduled inter-office mail pickups/deliveries and distribute mail accordingly.Other miscellaneous duties as assigned.What You Can Bring:High school Diploma or equivalent.Minimum typing requirement of 50 wpm.Must have excellent alpha and numeric recognition skills.Knowledge of postage metering machines.Ability to lift heavy cartons (up to 50 lbs).Valid driver’s license.Ability to operate standard office equipment and various software packages required by the department.How American Income Life Will Support You:Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:Competitive compensation designed to reflect your expertise and contribution.Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.Robust life insurance benefits and retirement plans, including a pension plan.Paid holidays and time off to support a healthy work-life balance.Parental leave to help our employees welcome their new additions.Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.Company-paid counseling for assistance with mental health, stress management, and work-life balance.Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.Discounted Texas Rangers tickets for a proud visit to Globe Life Field.Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.