Department Supervisor, Agent Licensing (Remote)

American Income Life; Cheyenne (WY); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid holidays and time off

Parental leave

Education reimbursement and courses

Wellness subscriptions

Job summary

American Income Life is seeking a Department Supervisor, Agent Licensing to oversee daily licensing operations, supervise staff, and ensure accurate processing across multiple insurance subsidiaries. The role collaborates with IT and management to resolve issues and improve workflows in a remote/work-from-home setting.

Ideal candidates bring supervisory experience, strong organizational skills, and proficiency with Excel and other Office tools.

Qualifications

• High school diploma or equivalent; some college coursework or degree preferred.
• Previous supervisory experience in a professional setting.
• Insurance industry experience, preferably licensing.
• Strong organizational and time management skills with attention to detail.
• Excellent analytical, problem-solving, and decision-making abilities.

Responsibilities

• Oversee daily agent licensing operations and staff assignments.
• Supervise department employees through training, coaching, and performance reviews.
• Manage agent appointments, terminations, transfers, promotions across subsidiaries.
• Monitor licensing transactions and troubleshoot processing issues with IT.
• Oversee department reporting, data processing, and QA to meet deadlines.
• Support system enhancements through programming requests and testing.
• Develop and maintain departmental procedures and training materials.
• Coordinate with stakeholders to address licensing and appointment matters.

Skills

Supervisory experience

Data analysis

Analytical thinking

Problem solving

Time management

Education

High school diploma or equivalent

Some college coursework preferred

College degree preferred

Tools

Microsoft Excel

PivotTables

Microsoft Word

Outlook

Access

SharePoint

PowerPoint

Job description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.Role Overview:Could you be our next Department Supervisor, Agent Licensing? American Income Life is looking for a Department Supervisor, Agent Licensing to join the team!In this role, you will be responsible for overseeing daily agent licensing operations, supervising departmental staff, and ensuring the accuracy and efficiency of agent appointment and licensing processes. You will collaborate with management, IT, and cross-functional teams to resolve operational challenges, improve workflows, and support licensing activities across multiple insurance subsidiaries.This is a remote / work-from-home position.What You Will Do:Oversee daily agent licensing operations, including staff assignments, workload distribution, performance monitoring, and adherence to departmental policies and procedures.Supervise and develop department employees through training, coaching, performance reviews, hiring recommendations, and disciplinary actions as needed.Manage agent appointment and licensing transactions, including appointments, terminations, transfers, promotions, demotions, and reinstatements across multiple insurance subsidiaries.Monitor appointment automation systems, troubleshoot processing issues, and collaborate with IT and technical support teams to ensure accurate and timely transactions.Oversee department reporting, data processing, and quality assurance activities to maintain accurate records and meet operational deadlines.Serve as a point of contact for escalated issues, working with department management, IT, and other stakeholders to identify and implement solutions.Support system enhancements and automation initiatives through programming requests, user acceptance testing, implementation, and employee training.Conduct process reviews and audits to identify discrepancies, implement corrections, and improve departmental productivity and efficiency.Develop and maintain departmental procedures, training materials, and documentation to support consistent operations and employee development.Coordinate with Sales, Executives, Recruiters, Directors, Agency Owners, General Agents, and state insurance departments to address licensing and appointment matters.Prepare operational reports, communicate department updates, and collaborate with management and other departments to support business needs.What You Can Bring:A high school diploma or equivalent; some college coursework or a college degree preferred.Previous supervisory experience, including the ability to lead employees, delegate responsibilities, manage workloads, and support team performance.Insurance industry experience, preferably in agent licensing.Strong organizational and time management skills, with excellent attention to detail and the ability to meet production deadlines.Excellent analytical, problem-solving, and decision-making skills, with the ability to evaluate information and draw independent, logical conclusions.Proficiency in Microsoft Excel, including advanced spreadsheets, PivotTables, mail merges, and database queries, as well as experience with Microsoft Word, Outlook, Access, SharePoint, PowerPoint, or comparable applications.Strong written and verbal communication skills, including proper grammar and spelling.How American Income Life Will Support You:Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:Competitive compensation designed to reflect your expertise and contribution.Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.Robust life insurance benefits and retirement plans, including a pension plan.Paid holidays and time off to support a healthy work-life balance.Parental leave to help our employees welcome their new additions.Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.Company-paid counseling for assistance with mental health, stress management, and work-life balance.Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.Discounted Texas Rangers tickets for a proud visit to Globe Life Field.Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.