Customer Service Representative (Remote) (Fully Remote)

American Income Life; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Life insurance & retirement plans (p,

Paid holidays and time off

Parental leave

Subsidized well-being subscriptions

Company-paid counseling

Education reimbursement and courses

Discounted Texas Rangers tickets

Job summary

American Income Life is seeking a Customer Service Representative to join our remote team. You will assist policyholders with policy details, explain coverage, and help with claim payments and status, delivering friendly, accurate service from home.

This remote role emphasizes strong phone communication, confidentiality, and the ability to manage high-volume inquiries. Bilingual (English/Spanish) support can earn additional pay, and the organization offers robust benefits and ongoing

Qualifications

• Customer service mindset and ability to assist policyholders and third parties.
• Excellent written and oral communication skills essential.
• Typing speed of at least 30 WPM and basic PC proficiency.
• Ability to handle high-stress situations with tact and professionalism.
• Confidentiality and discretion in handling sensitive information.

Responsibilities

• Provide excellent customer service by explaining policy coverage and claim status.
• Assist with claim payments or other policy information to policyholders and third parties.
• Maintain standards for call handling, response times, and documentation.
• Handle high-volume calls and correspondence from customers and providers.
• Support bilingual English/Spanish customers with differential pay.

Skills

Customer service

Strong communication

Typing 30 WPM

Confidentiality

Decision making

High-stress handling

Basic math

PC skills

Education

High school diploma or equivalent

Some college coursework

Job description

Are you ready for your next career opportunity?

Our employees are vital to our success. We provide a stable company, promote honesty and integrity, provide advancement opportunities and support community service.

Begin your career search by entering a keyword below.

Customer Service Representative (Remote)

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our nextCustomer Service Representative?American Income Life is looking for aCustomer Service Representativeto join the team!

In this role, you will provide excellent customer service by explaining policy coverage and claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties.

This is a remote / work-from-home position.

What You Will Do:

• Heavy phone contact with policyholders, providers, and interested third parties.
• Process policyholder requests from correspondence, phone calls, and emails
• Review and maintain new and revised procedures regarding policy information.
• Maintain department standards for the number of calls, average handle, and time management.
• Pay differential available for Bilingual employees (Eng/Span).

What You Can Bring:

• High school diploma or equivalent required, some college preferred.
• At least one year of office experience preferred. Telecommunications experience is a plus.
• A background in life and Health insurance, as well as knowledge of insurance operations, is desired.
• Customer service background and strong phone skills.
• Excellent written and oral communication.
• Must be able to maintain confidentiality.
• Excellent alpha and number recognition skills
• Demonstrated mathematical abilities.
• Basic PC skills.
• Ability to handle high-stress situations calmly and with tact and professionalism.
• Strong decision-making skills with the ability to analyze situations and make logical conclusions.
• Must be able to type at least 30WPM.

How American Income Life Will Support You:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including a pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.

Posting Date: 10/08/2026
Location: Remote