About the Role
Join CBRE in a leadership role supporting one of our premier clients in the Financial Services sector. Primarily based on-site with the client in San Francisco, CA, with periodic travel to Palo Alto (typically 1-2 days per week). You will oversee facilities operations across a portfolio of approximately 11 Class A commercial office buildings totaling more than 700,000 square feet throughout the Bay Area, ensuring exceptional service delivery and operational excellence.
What You Will Do
- Provide senior-level leadership to Facilities Managers and their teams, fostering employee development through coaching, training, mentoring, and performance management.
- Travel within assigned Northern California portfolio to support facility operations, client engagement, team development, strategic initiatives.
- Leverage extensive knowledge of facilities management operations, business objectives, and cross-functional partnerships to drive team and organizational success.
- Identify, analyze, and resolve complex technical, operational, and business challenges across a geographically dispersed portfolio.
- Evaluate decisions through both a regional and organizational lens, understanding their broader impact on business operations and client satisfaction.
- Continuously improve existing processes, procedures, and operational standards to enhance service delivery, efficiency, and compliance.
- Develop and execute strategic plans for facility operations, maintenance programs, and capital improvement projects across multiple regions.
- Conduct site visits and facility inspections, ensuring compliance with local, state, and federal regulations while identifying opportunities for operational improvements and cost savings.
- Manage and optimize operating and capital budgets, including forecasting, variance analysis, financial reporting, and expenditure tracking across multiple locations.
- Build and maintain strong client relationships, serving as a trusted advisor and leading discussions related to facilities strategy, performance, and issue resolution.
- Oversee vendor and contractor relationships, negotiating contracts and ensuring high-quality, cost-effective service delivery.
- Champion environmental health and safety initiatives, promoting a culture of safety and regulatory compliance across all facilities within the portfolio.
- Lead advanced training programs focused on maintenance operations, repair procedures, safety protocols, and facilities management best practices.
- Drive high-level problem-solving and decision-making, addressing complex organizational challenges and implementing innovative solutions where established processes may not exist.
- Model and promote CBRE's RISE values, positively influencing stakeholders and fostering collaboration to achieve shared business objectives.
What You Will Need
- Bachelor's degree preferred with 5-8 years of relevant facilities, operations, or property management experience. In lieu of a degree, an equivalent combination of education and professional experience will be considered. Prior people management experience is required.
- Demonstrated experience in talent management, including recruiting, hiring, training, coaching, mentoring, performance management, employee development, and retention strategies.
- Willingness and ability to travel throughout Northern California to support facilities operations, client meetings, site inspections, and leadership initiatives across the portfolio.
- Strong communication and interpersonal skills, with the ability to effectively communicate complex information, set clear performance expectations, influence stakeholders, and navigate sensitive or challenging situations.
- Proven leadership capabilities with experience motivating and developing teams to achieve operational objectives and drive results across multiple functions and business areas.
- Ability to think strategically while balancing day-to-day operational priorities in a fast-paced, client-focused environment.
- Strong analytical and problem-solving skills, with the ability to assess complex situations, identify solutions, and make informed business decisions.
- Advanced proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, with the ability to analyze data, prepare reports, and communicate effectively with stakeholders.
- Solid financial acumen with experience managing budgets, forecasts, variance reporting, and capital expenditures.
- Strong mathematical skills, including the ability to perform financial analyses and calculate percentages, ratios, forecasts, and other business-related metrics.
- Ability to build collaborative relationships across all levels of the organization while effectively managing client, vendor, and contractor partnerships.
- Must be authorized to work in the United States without current or future sponsorship requirements.
Why CBRE
Competitive Benefits: CBRE offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan starting the first day of the month following your start date.
Professional Development: We are committed to investing in our employees' growth and development through training programs, certifications, and mentorship opportunities.
Career Advancement: CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company.
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