Sr. Reconciliation Analyst/Customer Accounts (6085)

NextPath Workforce Solutions; Boca Raton (FL); Remote; USD 55,000 - 65,000; Full time

Job summary

NextPath Workforce Solutions is seeking a Sr. Reconciliation Analyst/Customer Accounts for a remote, direct hire role. The candidate must reside in Tampa, FL and be eligible to work in the US without sponsorship.

You will supervise a team, manage large portfolios, post payments, resolve unapplied cash, and support month-end close within Accounts Receivable. Strong Dynamics GP, Excel, and cash application experience are required, along with excellent communication skills.

Qualifications

• 4-5 years of strong accounts receivable or billing experience.
• Previous supervisory experience.
• Advanced Microsoft Excel skills, including pivot tables and VLOOKUPs.
• Experience with cash application, payment posting, and unapplied cash resolution.
• Familiarity with customer deduction portals preferred.

Responsibilities

• Supervise a team of 10+ while supporting reduction of aged receivables and improvement of cash flow.
• Manage large portfolio of high-dollar customer accounts using aging analysis and risk tiering to prioritize collection efforts.
• Contact retail and distributor accounts by phone and email to secure payment commitments and resolve past-due balances.
• Monitor and reduce Days Sales Outstanding through follow-up and escalation.
• Post daily cash receipts accurately (checks, ACH, wire, retailer portals).
• Research and resolve unapplied cash, short payments, and payment discrepancies with customers and internal teams.
• Process deductions, credit memos, and write-offs within established thresholds.
• Reconcile cash receipts to bank deposits and match payments to open invoices.
• Support month-end close activities, including AR subledger reconciliations and cash receipt reporting.
• Investigate and resolve chargebacks and deductions with Sales, Trade Finance, and Customer Service.

Skills

Accounts receivable

Supervisory experience

Advanced Excel

Communication skills

Customer service

Education

Associate's or Bachelor's in Accounting/Finance

Tools

Microsoft Dynamics GP

Office 365

EDI knowledge

Job description

NextPath Workforce Solutions is currently seeking a Sr. Reconciliation Analyst/Customer Accounts to join our client’s team. This is an Remote, Direct Hire position. Candidate must live in Tampa, FL. SALARY: $55,000-$65,000 (depending on experience) Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.

Requirements

• 4-5 years of strong accounts receivable or billing experience
• Previous supervisory experience
• Experience with Microsoft Dynamics GP (Great Plains) or similar accounting systems
• 5-7 years of relevant accounts receivable, collections, or cash application experience
• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent professional experience
• Advanced Microsoft Excel skills, including pivot tables and VLOOKUPs
• Experience with cash application, payment posting, and unapplied cash resolution
• Exceptional written and verbal communication skills
• Professional phone presence and confidence managing difficult collection conversations
• Ability to independently manage large portfolios of high-dollar balances
• Strong organizational skills and attention to detail
• Intermediate to advanced proficiency with Office 365, including Excel, Outlook, Word, and Teams
• Familiarity with customer deduction portals, such as Walmart Retail Link and Amazon Vendor Central, preferred
• Experience in the CPG, beverage, retail, or distributor industries recommended
• Knowledge of EDI transaction sets and trade promotion deduction practices a plus
• Familiarity with root cause analysis and continuous process improvement methodologies preferred

Responsibilities

• Supervise a team of 10 or more while supporting the reduction of aged receivables and improvement of cash flow
• Manage a large portfolio of high-dollar customer accounts using aging analysis and risk tiering to prioritize collection efforts
• Contact retail and distributor accounts by phone and email to secure payment commitments and resolve past-due balances
• Monitor and reduce Days Sales Outstanding through consistent follow-up and escalation
• Identify at-risk accounts and elevate them to management with documented recommendations
• Post daily cash receipts accurately, including checks, ACH payments, wire transfers, and retailer portal payments
• Research and resolve unapplied cash, short payments, and payment discrepancies with customers and internal teams
• Process deductions, credit memos, and write-offs within established approval thresholds
• Reconcile cash receipts to bank deposits and match payments to open invoices in the accounting system
• Support month-end close activities, including accounts receivable subledger reconciliations and cash receipt reporting
• Investigate, validate, and resolve chargebacks and trade deductions with Sales, Trade Finance, and Customer Service
• Submit and track disputes through customer portals to recover invalid deductions
• Manage EDI-related discrepancies and collaborate with IT and Operations to resolve root causes
• Partner with Sales, Trade Marketing, and Supply Chain to address deduction drivers and improve accuracy
• Collaborate with the Credit team to assess customer risk and support credit limit decisions
• Serve as a resource to peers on complex account resolution issues
• Participate in initiatives to improve end-to-end accounts receivable processes

We are an Equal Opportunity Employer